Project Manager-Revenue Administration (Revenue Administrator, Senior)

Overview
Why OCTA
Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County's transportation network of today and creating a vision for the future.
OCTA is the county's transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs.
We're passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county's 34 cities and 3.2 million residents.
Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving.
Overview:
Under general direction, is responsible for fare administration and fare collections operation for the OC Streetcar (OCS) Ticket Vending Machine (TVM) network. This will include the day-to-day operations of fare collections, reporting, and reconciliation for TVM network and mobile ticketing fares. Provides management support in the oversight of OCTA's fare policy as it pertains to OCS, which will include recommendations and financial analysis for changes to fare policy for interagency and regional partners.
This is an exempt position in Salary Grade R: Min $90,147.20 - Mid $107,452.80 - Max $124,758.40 annually. The starting salary will be within this range based on qualifications.
The position will remain open until a candidate is selected.
Responsibilities
This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

• Performs project tasks, coordinates, and contributes to a multi-modal fare collections system, which include existing and future fare integrations efforts including major fare system changes or upgrades for OCS.
• Provides manager support for the operation and collections of the agency's various fare collections systems, including multifaceted revenue collection programs that require interdepartmental coordination and communication with internal groups.
• Acts as the agency liaison with multiple OCTA departments. Develops and provides training to other sections on fare collection principles and development.
• Assists in the annual budget development process for the revenue section to monitor the section's compliance with the budget targets and goals set by the department manager.
• Develops monthly reports detailing each of the revenue collection systems performance, ensuring accuracy, thoroughness, and timeliness of information.
• Analyzes future project costs and provides recommendations to ensure conformance with available funding and maximum contract obligations. Supports the oversight of interagency transfer agreements with other transit agencies. Performs presentations and/or reports to management on a quarterly or on an as-needed basis.
• Develops complex scope of work for the purchased revenue collection services and support activities. Participates in competitive procurement activities and administers resulting contracts including invoice verification, contractor oversight, and provision of quality assurance.
• Performs complex analytical assignments in support of operations' functions in the areas of computer modeling, database management, business process improvement, budgeting, and program management.
• Ensures work is accurate and completed in a timely manner to support business requirements. Supports multifaceted revenue collection programs for the division that require interdepartmental coordination and communication with internal groups. Provides training to all OCTA required sections on fare collection principles.

Qualifications
Any combination of education and experience equivalent to a bachelor's degree in accounting, finance, or business-related field with a minimum of five years of related experience that includes professional administrative, auditing, or analytical experience. Experience in the operations of fare collections, reporting, and reconciliation is preferred.
Knowledge of:

• Fare management and collecting practices.
• Principles and practices of public sector budgeting and accounting, project management, analysis, and variance analysis.
• Agency's organization, operations, policies, and objectives.
• Audit methods and practices.
• Principles and techniques of written and oral communication, including public speaking and presentations.
• Automated financial systems.
• Microsoft Office Suite which includes Excel, Word, PowerPoint, and Outlook.
• Procurement regulations, procedures, and processes.
• Statistics, trends analysis, cost benefit analysis and performance measurements.

Ability to:

• Develop annual fare collection and point of sale expense budget activity.
• Exercise judgment and discretion in administering department and agency policies and procedures.
• Analyze and create policies, procedures, and internal controls for the revenue-to-actual deposit variance process.
• Use computer models and applications, including Microsoft Office Suite software.
• Establish and maintain effective working relationships.
• Handle confidential and sensitive information with discretion.
• Listen attentively, analyze situations, interpret complex data, identify problems, recommend solutions, and evaluate outcomes to determine strategies for an effective course of action.
• Communicate effectively both verbally and in writing.

Working Conditions/Physical Activities:
(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions).
Positions in this class typically require:

• Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
• Requires ability to understand verbal communication and to respond effectively.
• Positions in this class typically require: Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

Compensation and Benefits:
OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager's approval.
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.