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SalaryAs a part of the Solutions Engineering team, the Project Manager will be the go-to person for everything involving a specific project’s scope, budget and timeline. You will be consistently collaborating with cross-functional team members to thoroughly understand our technology solutions including design and implementation. This is a remote work position. This position is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. A successful candidate will have strong knowledge of project management methods and tools, superior customer service skills and be motivated by delivering value to customers.
Primary Responsibilities
- Assist Uniguest teams through preparation and delivery of technical specifications, presentations and statements of work specific to client requirements with effective technical solutions
- Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective action if necessary.
- Responsibility for assembling the project staff; for their technical or functional development, performance, and/or termination during the project or multiple projects
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
- Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems and implement changes.
- Develop end-user documentation and internal documentation as needed
- Maintain timely project documentation per Uniguest processes
- Lead remote installation needs for POC clients
- May assist with multiple teams and projects ensuring that project goals are achieved
- Consistently communicates progress, obstacles, and growth opportunities to manager and/or director
- Assist in preparing department reporting and analysis when necessary
- Participate as needed in consultations, product capabilities, and needs assessments with clients
- Consistently communicate progress, obstacles, and growth opportunities to Manager
- Use appropriate judgement in communications regarding the department or employee concerns
Experience & Skills
- Experience leading or delivering customer training
- Ability to detect issue trends and report and address them
- Excellent written and verbal communications skills to communicate with both technical and non-technical staff
- High level of initiative and resourcefulness
- Proven ability to work effectively both independently and in a team-based environment
- Ability to multitask and manage time appropriately
- Demonstrated willingness to be flexible and adaptable to changing priorities
- PMP Certification is a plus
- Prior experience in Presales, Professional Services, or Enterprise Product Implementation in a SaaS environment
- Ability to travel up to 30% throughout the US and occasional trips abroad
Required Qualifications
- Bachelors Degree preferred, or equivalent military/professional experience
- 2+ years’ experience working with software applications
- Prior technical project management experience
What We Offer
- Supportive leadership team that rewards initiative and success.
- Medical, Dental and Vision Insurance Plan options.*
- 401k Plan with Employer Match.
- Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
- Employee Assistance Program (EAP).
- Employee Referral Bonus Program.
- Professional Development & Training Reimbursement Program.
- Potential for advancement opportunities.
- Performance bonuses.
- Employee Recognition Rewards Program.
- Benefits package will depend on your position, location and other eligibility requirements.
About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.
Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.
