Project Manager - Pharma Hub Services

JOB SUMMARY

The Project Management Office (PMO) is responsible for identifying, planning, and implementing key projects and processes that improve quality, reduce cost, improve effectiveness, increase productivity and scalability, resulting in significant business improvement and customer satisfaction. This position will work closely with our Software Development and Engineering team in addition to our Operations team on a wide variety of projects, but most specifically on Platform maintenance, enhancements, and issues.

This position will direct several complex projects and software development tickets simultaneously by utilizing the AGILE methodology and technique for professional project management. This person must achieve all operational objectives by preparing and completing thorough project action plans, implementing testing and production, monitoring accountability/productivity, quality, and customer-service standards. This role must be a master at resolving problems while determining system improvements and solution building. This position is client facing and will be closely tied to our Pharma Manufacturer clients and Pharmacy partners.

JOB DUTIES

• Project Planning: Collaborate with stakeholders, including clients, product managers, and development teams, to define project goals, objectives, scope, and requirements. They create a detailed project plan that includes tasks, timelines, and resource allocation.
• Scope Management: Work to ensure that the project stays within its defined scope. They manage scope changes, assess their impact on the project, and obtain approval from stakeholders when necessary.
• Resource Allocation: They allocate human and technical resources, including developers, designers, testers, and infrastructure, based on project requirements and timelines. They may also coordinate with other departments or teams to secure necessary resources.
• Risk Management: Identifying potential risks and developing mitigation strategies is a crucial part of their role. They assess project risks, create risk management plans, and monitor and address issues as they arise.
• Budget Management: Responsible for budgeting and cost control. They track project expenses, manage budgets, and ensure that the project stays within its financial constraints.
• Timeline Management: They create project schedules and timelines, monitor progress, and adjust as necessary to ensure that milestones and deadlines are met.
• Communication: Keeping stakeholders informed is vital. Project Managers facilitate communication between team members, clients, and other stakeholders. They provide regular status updates, address concerns, and facilitate meetings and discussions.
• Quality Assurance: Ensuring the quality of the software is a key responsibility. Project Managers work with Quality Assurance (QA) teams to define testing strategies and standards, oversee testing activities, and ensure that defects are addressed promptly.
• Change Management: They handle change requests, assess their impact on the project, and communicate changes to the team and stakeholders.
• Documentation: Project Managers maintain project documentation, including project plans, progress reports, risk registers, and meeting minutes.
• Issue Resolution: When issues or conflicts arise within the team or between stakeholders, Project Managers work to resolve them effectively and maintain a positive working environment.
• Stakeholder Management: They manage relationships with clients and other stakeholders, ensuring that their expectations are met and addressing their concerns and feedback.
• Continuous Improvement: Project Managers assess the project after completion, conducting post-project reviews to identify areas for improvement in processes, methodologies, and team performance.
• Adherence to Methodologies: Depending on the project, they may follow specific project management methodologies, such as Agile, Scrum, Waterfall, or others, and ensure that the chosen methodology is applied effectively.

TRAINING, EDUCATION, EXPERIENCE

• Bachelor's degree required. Master's degree preferred.
• 8-10 years related work experience required.
• Highly technical and familiar with PM tools such as JIRA, Confluence, Linear, SmartSheet etc.
• PMP certification strongly preferred

REQUIREMENTS

• Possess leadership skills, and be able to take initiative to lead projects, involving multiple stakeholders, departments, and varying complexity.
• Proven flexibility and ability to effectively prioritize workload and resources for project team members in a fast-paced and frequently changing deadline driven environment.
• Strong financial acumen with an in-depth knowledge and practical application of budgeting, forecasting and resource management.
• Excellent customer service, consultation and relationship building skills.
• Ability to influence others and drive results without a direct management or supervisory position.
• Excellent judgment, decision making and problem-solving skills and proven ability to apply critical and analytical strategic thinking skills to manage complex/ambiguous situations.
• Proactive, solutions oriented and skilled at-risk identification and management.
• Excellent written and oral communication skills
• Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues.