Project Manager

Job Description
JOB SUMMARY
This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. The job includes customer contact and support as well as interface with department managers and technicians. Customer contact and interface with the company will be the primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities. Job duties will vary each day and will encompass projects as designated by the General Manager. Will be required to work independently and manage multiple projects. Coordination of large projects and customer support are critical.
ESSENTIAL FUNCTIONS

• Notify supervisor in advance of shift starting if unable to work.
• Must have reliable transportation to get to work each and every day.
• Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
• Pre-arrival coordination of assigned customer projects. Arrival de-brief coordination.
• Coordination and overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
• Assistance with any department if problems arise.
• Central point of contact for customers and West Star personnel.
• Work independently on projects and coordinate multiple projects as assigned. Schedule and work quality are essential in these functions.
• Work with customer in project management, pricing and customer support roles.
• Assist as necessary with Sales and Contracts Departments for assigned aircraft.
• Post departure follow up with customer.
• Any other job-related duties as assigned by management.

JOB SPECIFICATIONS
Education

• High school diploma or equivalent.
• Airframe and Powerplant License beneficial.
• Aviation specific training a benefit.
• College education or degree beneficial.
• Management, leadership, and customer service training beneficial.

Experience

• 5 - 10 years prior experience in business aviation MRO activities.
• FAA paperwork, work order and billing process experience.
• Extensive customer contact and customer service experience required.

Initiative

• Self-motivated and maintain a rapid pace.
• Handle customer projects with minimum supervision.
• Coordinate and provide incentive to other coworkers.
• Deal directly with customer, including with areas of conflict.

Responsibility
Perform all work in accordance with Federal Aviation Administration guidelines.
Follow all company and safety rules during performance of duties.
Maintain customer oriented work habits.
Direct the work and flow of multiple projects.
Assistance in completion of work orders, FAA paperwork and billing items.
Contacts
Technicians in all departments.
Team Leaders of teams assigned to project.
Company sales representatives.
Customers and outside vendors.
Continued..
Physical Requirements
Lift at least 50 lbs.
Routine walking, bending and squatting or sitting.
Routing or repetitive physical motion with arms and hands.
Basic personal computer operations.
Mental Requirements
Understanding and implementation of regulations and guidelines.
Work with others in a professional manner.
Coordinate project.
Extensive customer contact skills.
Supervision
Work with minimal supervision.
Work with other Project Managers coordinating projects in a cooperative manner.
Working Conditions
The majority of work will be accomplished in a heated hangar.
Office area or general areas of the facility.
Varied positions in and around the aircraft.
Equipment Used
Personal computer.
The Colorado Equal Pay for Equal Work Act requires employers in the state of Colorado to disclose the following information. If the position applied to is not located in Colorado, the following information may not apply. Salary range for this position generally ranges from $95,000-$110,000 per year. Actual salary range will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Additional compensation in the form of a shift differential provided if the employee is assigned to an alternate shift. The range listed is just one component of the total compensation package for employees. Other forms of compensation include a semiannual discretionary bonus based on site performance, health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid vacation
Employee Benefits
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