Project Manager Lead, Operational Logistics – Enterprise Marketing and Creative

Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Project Manager Lead, Operational Logistics to join our Enterprise Marketing and Creative team.  The Operational Logistics function is part of the Creative & Brand Operations organization, a critical part of USAA’s Brand Marketing and In-House Creative Agency. The role demands experience with advertising agency operations, brand marketing process, advertising development process, high-level project organization and management, communication facilitation and delivery, scope management, attention to detail, partner relationships and integration, obstacle management and productivity in a fast-paced environment.

The Operational Logistics Lead role will work directly with the Executive Director of Creative and Brand Operations and will manage, facilitate and execute campaign enablement & In-House Agency (IHA) logistics. Efforts include process maintenance and implementation, scope planning and resourcing, Agile IHA representation, IHA standard operating procedure point of contact, creative/operations tool identification and implementation, filing system management, onboarding process, documentation and facilitation, historical documentation, and operations training & team building support.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: San Antonio, TX.

Relocation assistance is not available for this position.

What you'll do:

• Drives implementation of moderately to highly complex work efforts, typically requiring confidentiality and enterprise-level visibility within a program to achieve strategic business goals and operational objectives.
• Works closely with cross-functional teams and resources to achieve work efforts and milestones within established timeframes and program guidelines.
• Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework.
• Accountable for planning, directing, delegating, and coordinating activities for moderately complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget.
• Monitors and reports on business objectives, work efforts achievements, and key indicators and communicate trends to project team members.
• Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses.
• Facilitates collaboration on creative alternatives to project challenges and resolves issues / removes obstacles with subject matter experts.
• Removes obstacles and impediments to ensure business and operational objectives are met.
• Develops, tracks, and maintains work effort(s) budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.
• Manages ambiguity and consistently seeks to drive clarity amongst work effort(s) stakeholders.
• Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.
• Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.
• Identifies and determines interdependencies of work within work effort(s).
• Participates in work effort(s) closure activities to determine benefit / business impact realization to include retrospective management.
• Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve.
• Drives adoption and challenges standards. Leads subject matter experts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of relevant experience in project or program management, including planning, tracking and delivery.
• Expert knowledge of project management tools and methodologies.
• Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (e.g., Waterfall and Agile).
• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
• Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.
• Extensive understanding of risk management policies and procedures.

What sets you apart:

• Successful experience leading, managing, and executing Operational Logistics in any function, and supporting other operational needs and duties, as assigned.
• Successful experience managing and executing master timeline development for operations efforts, scenario planning, scope management, process activation, communication documentation, file management, agile tracking and documentation support, and meeting management.
• Successfully experience preparing and maintaining status reports, recaps, timelines and other logistics project management inputs as needed, including leveraging workflow tools like Asana or Workfront.
• Expert level proactive partnership and influential collaboration with brand marketing & creative teams, as well as internal and external partners.
• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job experience and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.