Project Manager I

What we need
The Corporate Payments Implementation Project Manager works directly with the customer and associates across all departments to manage customer project implementations. By facilitating the implementation of products/services in a customer-focused manner, this position promotes new and/or additional revenue opportunities for our company. This role demands attention to detail, thorough command of organization and communication skills as well as the ability to manage multiple projects simultaneously. To perform this job successfully, an individual must be able to perform each core responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This position is responsible for onboarding our clients with the products that they purchased. This could include purchasing/Travel and Entertainment cards as well as ePayables virtual cards for AP payments. Implementation Project Managers support the customer while ramping and then transition to full time support after the client’s program is stable.
How We Work

• As a Project Manager I, you will be expected to work in a remote environment. FLEETCOR will set you up for success by providing:
• Company-issued equipment + remote access
• Monthly home internet stipend

• Act as the primary owner and facilitator of client implementation engagements
• Actively manage project plans, expectations, progress and risks utilizing project management methods and professional acumen
• Responsible for maximizing client engagement during the project life-cycle achieving highest possible revenue attainment from each customer
• Assesses training needs and conducts training with the client as needed via webinars
• Handles small to medium sized client programs
• Works well with internal cross-functional teams and at times third parties in support of successfully implementing client projects
• Review contracts, customer profile, business cases, vendor lists and conducts introductory and implementation calls with the client to review and validate the products sold
• Collect all necessary data from the client to accurately complete the setup and implementation of the account

• Bachelor’s degree is required; or equivalent combination of education and experience that is required for the job
• 4+years of experience in a professional work environment
• 2+ year of experience with implementations, client support, or customer-interfacing
• Accounting knowledge is strongly preferred
• Expense Management knowledge (Concur, Expense Watch, iExpense, SDG2, etc) strongly preferred
• Demonstrated strong interpersonal skills, solid analytical skills and attention to details; and excellent follow-up skills
• Demonstrated ability to work calmly in a fast-paced team environment
• Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities without compromising other responsibilities
• Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation
• Demonstrated ability to conduct virtual presentations and effectively facilitate meetings
• Ability to aid in the effective and timely revenue ramp of each client is critically important
• Keep informed of new enhancements to the system which will affect existing or future implementations
• Familiarity with project management software, tools and techniques
• Seek up sell opportunities and provide leads to sales representatives
• Make suggestions for process improvements to address project quality, cost reduction, cycle time and/or productivity

• A consultant by nature
• Intellectual Curiosity
• Takes ownership of problems by nature
• Solution Oriented (this challenge exist, and here are some potential remedies)
• Someone who is quick to catch on to processes and process changes
• A person who does not get intimidated easily by conflict and can face it head on in a professional manner
• Someone who can delegate effectively in a matrix management role
• A person who thrives in an environment of collaboration. A true team player by actions and not just words.
• Someone who can juggle multiple tasks and processes in various phases
• A person who when needed can think outside of the box