Project Manager, Customer Support

Grow, flow and glow with Cimcorp! Come share our passion!

Cimcorp USA Inc. is looking for a Customer Support, Project Manager to join our team.

40 years of experience brings confidence and the boldness to think in a new way. Although we work with passion on the challenges facing our customers, we never lose our sense of humour or forget the importance of good team spirit. We are not robots, even though we work with them! We believe that being different is an asset, and we are always seeking ways to enhance each employees’ experience. We understand the value of our employees and strive to maintain employee satisfaction and its contribution to productivity and quality services.

We look to recruit individuals who value professionalism, honesty, integrity and teamwork. This includes people who are creative, highly skilled, hands-on, and interested in a challenge.

SUMMARY OF DUTIES:

Under the supervision of the Site Operations Manager and in coordination with the Customer Support, Sales Manager, the CS Project Manager is responsible for overseeing all aspects of current projects as assigned to the Customer Support department, acting as an overall Project Manager. This includes supporting the CS Sales Manager with current and potential customers to address and analyze needs as they arise. This position will be responsible for all elements and phases of robotic automation projects including areas such as problem solving, conflict resolution, schedule adherence, cost tracking, change orders, documentation and customer liaison. In this leadership role, the CS Project Manager will work with highly skilled mechanical, electrical, and software professionals to ensure that projects are completed on time and on budget to the highest levels of safety and quality. Support from the CS Sales Manager and travel to customer sites may be required to conduct project meetings during project start-up, installations, or project wrap up.

DETAILS OF DUTIES:

• Responsible to manage assigned Customer Support projects in accordance with applicable Cimcorp project management processes.
• Responsible for the timely response to all customer concerns, inquiries, and delivery of technical assistance when necessary.
• Supporting the CS Sales Manager in their consultation with clients to develop and sell solution proposals that meet the needs of the customer.
• Conduct customer site visits to verify, clarify, and obtain all project information.
• Establish and prioritize project specifications as well as develop detailed and up to date general assembly drawing.
• Approval of Travel requests, PEA and expense reports related to Customer Support projects and service as directed by the Customer Support Manager.
• Responsible for the arranging, leading, and documenting “Post Mortem” meetings.
• Ensure all Cimcorp health and safety policies, procedures, and responsibilities under the OHSA, are followed during all work activities both at the installation site, and at Cimcorp Automation.
• Promote and ensure all Cimcorp quality policies and procedures are followed at all times.
• Participate on work group team projects and/or corporate related activities as assigned.
• Perform other related duties as assigned.

SKILL/KNOWLEDGE REQUIREMENTS

• Post-secondary diploma or degree specializing in engineering/mechanical, or equivalent combination of education and experience.
• Two (2) or more years’ experience working in an industrial/engineering/automation industry in a project management capacity.
• Experience in a customer service environment dealing with clients to resolve problems.
• Experience working in project management is considered an asset.
• Ability to work under pressure in a multi-disciplined environment.
• Demonstrated ability to work independently and as part of multi-functional team.
• Excellent interpersonal and communication skills; ability to deal courteously and effectively with all levels of staff, the public, customers, partners, and any other potential stakeholders.
• Problem-solving skills, discretion, and demonstrated ability to exercise good judgment when handling confidential/sensitive information and communicating with customers regarding controversial matters.
• Effective organizational, time management, and multi-tasking skills, with ability to prioritize work to meet the customer’s deadlines without compromising service.
• Proficiency in Microsoft Word, Excel, Outlook, Project, and AutoCAD.
• Spoken/written knowledge of additional languages an asset.

TRAVEL REQUIREMENTS

• Travel is required for this position averaging between 10%-25%.
• Valid driver’s license, passport and non-restrictive travel ability to market countries are requirements for this position

WHY SHOULD YOU JOIN OUR TEAM?

• Competitive compensation packages
• Employee Group Benefits Plan (including health and dental coverage, life insurance, long-term disability)
• Tuition reimbursement program
• Travel opportunities
• Growth and professional development opportunities
• The opportunity to join one of the largest material handling companies in the world

ABOUT CIMCORP USA, INC.

The Cimcorp Group are pioneers of automated robotic solutions for intralogistics. As architects of intralogistics, we optimize our customers’ material flows in warehouses, distribution centers and tire manufacturing facilities. As well as being a manufacturer and integrator of pioneering material handling systems for the tire industry, we have developed unique robotic solutions for order fulfillment and storage that are being used in the food & beverage, retail, e-commerce, fast-moving consumer goods (FMCG), and postal service sectors. In addition, we offer comprehensive Customer Support services.

To strengthen our existing foothold in North America, we have established a sales and service facility in the Alpharetta, Georgia area in early 2016. As we continue to build a team of field service professionals, be one of the next employees to join our team.

Job Type: Full-time

Salary: $93,510.00 - $100,277.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation package:

• Profit sharing

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Application Question(s):

• Do you have 2 or more years experience in an engineering or technical discipline?
• Do you have 2 or more years experience in the industrial automation industry (any job function)?

Education:

• Bachelor's (Required)

Experience:

• Project management: 2 years (Preferred)

Work Location: Hybrid remote in Alpharetta, GA 30004