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Form of workJob Description
Overview
Imagine your future with us!
At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.
About the role:
The primary purpose of this position is to provide superior customer service to the laboratory clients by acting as a liaison between the clients and the laboratory personnel. The Project Manager will work with customers to determine their analytical needs, coordinate with laboratory staff to ensure that these needs are understood and met, and ensure that the level of service provided exceeds client expectations.
Responsibilities
About you:
Client Responsibilities
Develop a close working relationship with clients by identifying and understanding the analytical needs of the clients, maintaining excellent lines of communication at all times to keep clients aware of the progress of their project status, and reporting analytical data back to the client upon completion by the laboratory. Additional client responsibilities include: review of client RFPs; providing quotations and supporting information as requested; keeping clients abreast of important laboratory changes; and communicating any service issues back to laboratory management. Mandatory in-person visits to key clients will be required on an annual basis and there is potential for participation in marketing activities such as industry trade shows.
Project Responsibilities
Set up the client projects in the Laboratory Information Management System (LIMS), including test codes, analyze lists, reporting limits, report formats and data and electronic deliverable requirements. Communicate project specifications and schedule to lab personnel, including volume and turnaround expectations, and work with the Sample Management Group to ensure proper type and adequate sample containers/supplies are provided for sample collection. Review incoming work orders for accuracy to project requirements and track projects as they move through the lab in order to alert clients pro-actively of any anticipated delays or issues.
Reporting and QA/QC Responsibilities:
Perform final review of laboratory reports, including associated Quality Control results and provide concise and accurate case narratives for each work order. This includes a sanity review of the data, comparing results against historical data and adherence to client data quality objectives. Generate final client reports, electronic data deliverables (EDDs) and final invoices as they are completed and submit to clients; this includes uploads into third-party invoicing systems. Communicate all positive and negative client feedback to Laboratory Management and follow up with clients and laboratory staff as required.
Required Qualificaions:
Qualifications
Working at ALS:
Our people are our most valuable asset and drive our success at ALS.We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our benefits include:
About ALS:
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Everyone matters:
ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
Click Here to view the EEO is the Law poster
Click Here to view the FMLA Law poster
Click Here to view the EPPA Law Poster
Click Here to view the Pay Transparency Provision
Click Here to view company E-Verify Participation Poster
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Imagine your future with us!
At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.
About the role:
The primary purpose of this position is to provide superior customer service to the laboratory clients by acting as a liaison between the clients and the laboratory personnel. The Project Manager will work with customers to determine their analytical needs, coordinate with laboratory staff to ensure that these needs are understood and met, and ensure that the level of service provided exceeds client expectations.
Responsibilities
About you:
Client Responsibilities
Develop a close working relationship with clients by identifying and understanding the analytical needs of the clients, maintaining excellent lines of communication at all times to keep clients aware of the progress of their project status, and reporting analytical data back to the client upon completion by the laboratory. Additional client responsibilities include: review of client RFPs; providing quotations and supporting information as requested; keeping clients abreast of important laboratory changes; and communicating any service issues back to laboratory management. Mandatory in-person visits to key clients will be required on an annual basis and there is potential for participation in marketing activities such as industry trade shows.
Project Responsibilities
Set up the client projects in the Laboratory Information Management System (LIMS), including test codes, analyze lists, reporting limits, report formats and data and electronic deliverable requirements. Communicate project specifications and schedule to lab personnel, including volume and turnaround expectations, and work with the Sample Management Group to ensure proper type and adequate sample containers/supplies are provided for sample collection. Review incoming work orders for accuracy to project requirements and track projects as they move through the lab in order to alert clients pro-actively of any anticipated delays or issues.
Reporting and QA/QC Responsibilities:
Perform final review of laboratory reports, including associated Quality Control results and provide concise and accurate case narratives for each work order. This includes a sanity review of the data, comparing results against historical data and adherence to client data quality objectives. Generate final client reports, electronic data deliverables (EDDs) and final invoices as they are completed and submit to clients; this includes uploads into third-party invoicing systems. Communicate all positive and negative client feedback to Laboratory Management and follow up with clients and laboratory staff as required.
Required Qualificaions:
- Exceptional verbal and written communication skills.
- Strong people and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to use (or learn to use) LIMS and other computer software for logins, program specs, invoicing, and other required tasks.
- Ability to work under pressure and manage several projects simultaneously.
- Ability to prepare quotes and basic proposals.
- Ability to communicate difficult/sensitive information tactfully to clientele.
- Must be proficient in the use of Microsoft Office
- Bachelor's degree in Chemistry or related science with 5+ years of experience in analytical laboratory operations.
- Able to speak and hear clearly while communicating with staff, management, and clients.
- Able to sit, and /or stand for 100% of an 8 hour day.
- Dexterity in hands and fingers to operate computer and other equipment.
- Must have average vision and able to see to read reports and operate equipment.
Qualifications
Working at ALS:
Our people are our most valuable asset and drive our success at ALS.We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our benefits include:
- Structured wage increases
- Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
- Additional vacation days for years of service
- Business support for education or training after 9 months with the company
- Learning & development opportunities (unlimited access to e-learnings and more)
About ALS:
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Everyone matters:
ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
Click Here to view the EEO is the Law poster
Click Here to view the FMLA Law poster
Click Here to view the EPPA Law Poster
Click Here to view the Pay Transparency Provision
Click Here to view company E-Verify Participation Poster
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
