Project Coordinator I - Case Aide

This position provides direct administrative support to the Senior Services Case Management Team. Responsible and advanced clerical and public contact work in obtaining, maintaining, and providing information regarding a variety of County operations and established laws, rules and regulations governing several programs. Provides a professional and courteous response via telephone, in person, in writing and on-line. Much of the work is performed independently, subject to review by a Case Manager, Lead Case Aide, or division leadership. This is a grant funded position. Provides administrative and clerical support to the Senior Services lead agency team. Assists with processing authorizations and resolving service delivery problems as needed at the direction of the Senior Services Case Manager. Assists with evaluating client eligibility for programs, including assistance with Medicaid eligibility, when appropriate. Assists with evaluating client eligibility for programs, including assistance with Medicaid eligibility, when appropriate. Completes and submits accurate and timely documentation, including but not limited to maintaining client records. Assists with internal file monitoring and records support. Completes required service reports as needed. Communicates with potential clients for evaluation of services and provide appropriate referrals as needed.
Assists citizens with inquiries in person, online, or by phone. Performs related work as required. Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties.

• Knowledge of standard office methods and procedures of Social Welfare work.
• Ability to file, prepare reports and correspondence.
• Ability to meet and deal with the public effectively on various public assistance matters.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to communicate effectively via telephone, in person, in writing or on-line.
• Ability to make decisions and work without close supervision.
• Ability to operate a personal computer and other office equipment.
• Ability to establish and maintain files accurately and legibly.
• Ability to prepare and assign service authorizations in Adobe Sign.

Employment Type: Full Time