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SalaryAt Glory Global Solutions, innovation is at the heart of what we do. We bring real innovation to our customers, through technology, process and our people. Through our innovation, we fundamentally change the way cash moves across operations, how staff work, how customers are engaged, and the ways in which businesses connect their cash management systems.
As world experts in the management of cash, we work in partnership with our customers to identify their exact needs, establishing a framework of technology and process change that has a profound effect on business results. This framework delivers a proven return on investment and sees new levels of customer engagement, fully supported by vital business intelligence to enhance profitability.
SUMMARY OF JOB SCOPE & RESPONSIBILITIES
The role of the Project Coordinator is to help our clients improve customer engagement, efficiency and growth with their teller cash automation product purchase. This includes partnering with all areas of the GGS team as appropriate to sell professional services, while delivering tactical projects with a high degree of customer satisfaction.
As a customer facing role which is highly visible and integral to effective service delivery, polished verbal and written communication skills are an essential. Regular interaction and collaboration with customers, and internal Glory teams and personnel including Service, Finance, Operations and outsourced third party contractors, ensure minimum inventory holdings and predictability of revenues.
Salary range: $61,000 - $77,700, actual pay will be adjusted based on job-related factors, permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
ESSENTIAL JOB FUNCTIONS
- Direct and manage projects from beginning to end.
- Build, develop and grow business relationships.
- Lead customer and internal meetings to achieve business objectives and outcomes.
- Collaborate with customers and internal stakeholder to form project teams.
- Develop full-scale project plans and associated communications documents.
- Effectively leverage Glory project planning tools and technology in executing project delivery
- Clear, effective, and timely communication of project expectations to team members and stakeholders.
- Estimate the resources and participants needed to achieve project goals.
- Identify and resolve issues and conflicts.
- Communicate status to customer and key internal stakeholders related to schedule, issues and risks.
- Proactively manage changes in project scope, identify potential risks and devise contingency plans.
- Build, develop, and grow business relationships vital to the success of the project and our overall relationship with the customer.
- Scheduling of subcontractor(s), service technicians, training and operations to assure a smooth installation experience for our customers.
- Work closely with the Operations Team to ensure product delivery schedules and availability of units if out of published lead times.
- Resolve quality issues with received product.
- Review order accuracy and escalate orders without confirmed installation dates, locations or configurations to management and sales associates.
- Minimize major changes to installation dates.
- Manage installation schedules throughout operating systems.
- Adhere to all installation management process and policies.
- Maintain forecast accuracy for predictability of revenue, 45, 60 and 90 days out.
- Other duties as assigned.
JOB QUALIFICATIONS
Education & Work Experience:
- Associate degree in related field or equivalent combination of training and experience
- 1-3 years of basic Project Planning Skills
- Proven customer facing and customer service skills
- Business operations, scheduling, and service delivery logistics
Knowledge, Skills & Abilities:
- Strong knowledge of project management concepts
- Proficient with various software programs, such as Microsoft Office, SmartSheet, etc.
- Excellent organizational, interpersonal, prioritization and problem resolution skills
- Highly organized and attention to detail in the scheduling and coordination of resources
- Demonstrated effective verbal and written communication skills
- Understanding of influencing without direct authority
- Ability to conform to shifting priorities, demands, and timelines
- Possess a positive attitude; is conscientious and responsive
- Work independently and in a team-oriented, collaborative environment
Critical Success Factors:
- Ability to handle shifting priorities, demands and timelines
- Ability to understand and effectively execute customer requirements
- Experience managing projects that involve the planning and deployment of equipment to customer locations
- Persuasive, encouraging, and motivating;
- Ability to gain cooperation from a wide variety of stakeholders, including senior management, clients, and other functional areas;
- Ability to defuse tension among project team, should it arise;
- Ability to bring project to successful completion through political sensitivity;
- Strong written and oral communication skills;
- Strong interpersonal skills;
- Adept at conducting research into project-related issues and products;
- Must be able to learn, understand, and apply new technologies and methodologies;
- Customer service skills a large asset;
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Benefits:
401k, Health Insurance, MDLive, Dental Insurance, Vision Insurance, FSA/Dependent Care, Voluntary Life Insurance, Basic Life Insurance and AD&D, Short Term Disability, Long Term Disability, Employee Assistance Program, Paid Vacation, Paid Sick Days based on City/State Requirements, Paid Holidays - 9 to 11 - based on start date, Professional Development Assistance, Education Assistance, Adoption Assistance, Legal/ID Theft Plans, Annual Bonus Opportunity, Opportunities for internal promotions/career advancement.
Physical Demands and Work Environment
Work is performed in a standard office environment. The noise level in the work environment is usually quiet. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, feel, talk, or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
ABOUT GLORY GLOBAL SOLUTIONS
Glory Global Solutions, formed in 2013, combines the former international businesses of Glory and Talaris. A global business, headquartered in the UK, Glory Global Solutions is built on the solid reputation and rich history of the GLORY Group, Talaris and De La Rue, providing combined experience spanning over 280 years.
Working from more than 20 countries, over 2,500 professionals and specialists deploy knowledge, skills, resources and technology, to ensure that cash moves seamlessly throughout operations, significantly reducing cost while transforming staff productivity. Further business development and support through our network of 350 business partners delivers local expertise and understanding worldwide.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer.
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.
