Program Support Specialist

SUMMARY: In a support role, provides services in the areas of outreach, recruitment, assessment, counseling, and preparation of Individual Employment Plans (IEP), follow-up services, and implements and manages a particular project.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provides outreach, recruitment, and establishes linkages with community agencies to build awareness of Proteus programs.

• Completes customers’ intake applications for services, determines eligibility, and administers tests accordingly.

• Enters customers’ information, such as eligibility, testing, assessment, and case notes into appropriate data entry systems.

• Assists in the preparation and completion of the Individual Employment Plans (IEP).

• Provides participant counseling and post placement follow-ups.

• Maintains contact with education/training site personnel to ensure accurate and prompt paperwork.

• Works closely with job development staff and other professionals to ensure customer program success.

• Coordinates training reimbursement activity with training and employment staff.

• Completes records, forms and reports required for fiscal and reporting or planning purposes.

• Maintains communication with office/division staff to ensure staff is fully informed of project/component requirements and opportunities and coordinates project or component with other programs.

• Other duties may be assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school graduate or equivalent and certificate of completion from a college or technical school; or six months of directly related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS: Moderate computer skills required for data entry, Word, Excel, and other software programs, as required for the position.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: Access to transportation, California driver’s license, and minimum auto insurance as required by law. Must maintain good driving record.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Deadline 3/15/2024