Program Supervisor - Welcome Center

Under the general guidance of the Program Manager for the Statewide Placement Administration, the Welcome Center Supervisor leads a team responsible for the short-term, in-person care of children 0-17 and young adults 18-20 awaiting initial or transitional placement with an out-of-home caregiver.

Knowledge of:
- Federal and State laws/statutes related to child protection
- State and department policies, procedures and standards related to child protection
- Impacts of Adverse Childhood Experiences (ACES), and techniques needed to support and care for individuals that have experienced ACES.
- TDM and CFT meetings and purpose
- Stages of childhood development
- Family centered practice concepts
- Community resources available to support safety, stability and permanency.
- Relevant computer software products such as Microsoft Office
- Principles and practices of work leadership and management.
- Policies and procedures of court system
Skill in:
- Engaging and caring for individuals that have experienced trauma, represent various cultures and have unique complex physical and behavior health needs.
- Written and verbal communication
- Facilitating group discussions and decisions.
- Decision making and conflict resolution
- De-escalation
- Applying the principles of safety science and culture of safety
- Problem identification and solutions
- Creative and critical thinking
Ability to:
- Create and foster a safe work culture
- Model de-escalation techniques
- Make independent decisions
- Plan, organize, direct and evaluate staff
- Hold self and others accountable
- Be available after hours and on weekends to support staff with decisions
- Work holidays as needed
- Establish and maintain relationships
- Travel statewide

Knowledge of:
- Federal and State laws/statutes related to child protection
- State and department policies, procedures and standards related to child protection
- Impacts of Adverse Childhood Experiences (ACES), and techniques needed to support and care for individuals that have experienced ACES.
- TDM and CFT meetings and purpose
- Stages of childhood development
- Family centered practice concepts
- Community resources available to support safety, stability and permanency.
- Relevant computer software products such as Microsoft Office
- Principles and practices of work leadership and management.
- Policies and procedures of court system
Skill in:
- Engaging and caring for individuals that have experienced trauma, represent various cultures and have unique complex physical and behavior health needs.
- Written and verbal communication
- Facilitating group discussions and decisions.
- Decision making and conflict resolution
- De-escalation
- Applying the principles of safety science and culture of safety
- Problem identification and solutions
- Creative and critical thinking
Ability to:
- Create and foster a safe work culture
- Model de-escalation techniques
- Make independent decisions
- Plan, organize, direct and evaluate staff
- Hold self and others accountable
- Be available after hours and on weekends to support staff with decisions
- Work holidays as needed
- Establish and maintain relationships
- Travel statewide

Master's or Bachelor's Degree in social work or closely related field from an accredited college or university AND
One (1) year of DCS Program Specialist experience
- OR-
Four (4) years of combined DCS Trainee/DCS Specialist/OCWI Investigator experience
OR
Three (3) Years of combined DCS Trainee/DCS Specialist/OCWI Investigator experience AND One year of *professional level supervisory experience
*Professional level supervisor experience is defined as being accountable for managing people, deploying resources, administering performance evaluations, reviewing salary and making hire/fire recommendations.
Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment. Employees who drive on state business are subject to driver license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
Must be able to secure and maintain an Arizona Fingerprint Clearance card.
Must be able to secure and maintain clearance from the Guardian Central Registry

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans.
Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of state employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.