Program Specialist - Cat® Certified Rebuild

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our  Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America. 

We’re  committed  to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –  innovating  to discover the breakthroughs necessary for tomorrow’s growth.  

Through it all, we are  one team  – creating and delivering world-class components and solutions superior to the competition.  Learn more about the  Caterpillar Experience .

Job Summary

We are currently seeking a Program Specialist to join the Cat® Certified Rebuild (CCR) team.

• You will have the responsibility to develop new CCR products, support dealer inquiries, reviewing and ensuring dealer adherence to CCR standards by performing dealer audits, conduct dealer training, support CCR enrollments, and implement process improvements.

• The successful candidate will serve as an experienced contributor on assignments that are complex in nature, working with individuals and teams across global sites and Cat dealers.

Additional Info :

• Domestic and International travel is required. Must be willing to travel up to 25% of working time.

• Relocation assistance is not available for this position.

• This is a hybrid position s located in Peoria, IL.

What You Will Do:

As a Program Specialist you will manage and consult on service data and program requirements for the Cat Certified Rebuild program within the Global Service Department. Tasks will include:

• Executing dealer CCR process verifications (audits) consisting of researching parts, dealer work orders and results analysis. Conducting specific dealer training based on interpretation of audit results.

• Managing the planning, organization, implementation CCR new model requests and product additions to the CCR program.

• Supporting the CCR enrollment process.

• Providing regular, concise & effective communication to a range of stakeholders, peers, and dealer personnel.

• Growing the CCR Program by developing or maintaining the CCR machine or engine product templates for each product family and part group assignments. This will require collaborating with the respective product group service engineers and verticals such as CI, RI or E/T.

• This role will focus on process improvements related to automated authoring and integration with other repair option development or quoting processes.

• Collaborate with Cat Insurance Services and Global Warranty on establishing coverages for both warranty and Equipment Protection Plans (EPP).

• You will determine the guidance for how service magazine articles are identified as required or optional for CCR requirements to ensure the performance and second life of Cat equipment. 

• Manage and consult on service data and program requirements for the CCR program.

• Be capable of understanding technical issues as they arise and is considered both an internal and external CCR technical expert and is responsible for maintaining and developing all CCR requirements and resolution on technical inquiries.

• The role will require continuous learning on the Caterpillar product line.

What You Have:

Technical Excellence

• Strong mechanical aptitude (Marketing, Engineering or Technical field degree); though other qualifications or experience are equally valued.

• Knowledge of Cat machine and engines, comprising of systems such as powertrain, hydraulic, electrical, cooling, fuel, braking, steering etc.

• Good understanding of machine components such as engine, transmission, torque converter, driveline, axle, differential, final drive, etc.

• Understands the Caterpillar machine and engine parts product structure.

• Good understanding of Reuse & Salvage Guidelines.

• Experience leveraging Service Magazine Articles, Special Instructions, PIPs, PSPs.

• Experience with dealer service data, SMCS codes, and standard jobs.

• Experience gained in service options development using SOC.

• Experience with Cat Calculator Web.

• Experience developing CCR required parts lists for quoting.

• Experience with reading and interpreting Caterpillar engineering prints.

• Experience with SIS, RWA, EDS, NPR, HVC.

Effective Communications

• Excellent communications skills & teamwork.

• Able to collaborate & manage interactions on behalf of Caterpillar with Cat dealers.

• Experience with collaborating with dealers and providing training.

Customer Focus

• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Decision Making and Critical Thinking

• Knowledge of effective project management strategies and tactics.

• Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Good understanding of component rebuild processes, engine rebuilds, what it takes to perform a full machine rebuild.

Additional Skills

• Accuracy and Attention to detail

• Analytical Thinking

• Decision Making and Critical Thinking

• Dealer quoting methodology

• Knowledge of Caterpillar Upgrades & Retrofits and how these are marketed with Cat Certified Rebuilds

• Knowledge of Global Warranty and Cat Insurance Services products supporting Cat Certified Rebuilds

What You Will Get:

We look forward to welcoming the successful candidate to our dynamic, diverse, and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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