Program Professional WFH

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Program Professional WFH opening with HealthTrust Workforce Solutions today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HealthTrust Workforce Solutions, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Program Professional WFH for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

JOB TITLE –Program Professional

GENERAL SUMMARY OF DUTIES: The Program Professional develops and maintains relationships with new and existing client base. A main focus is overseeing the overall management of the requisition process for the assigned client (s). This includes the day-to-day relationship between the client and supplier representatives to fulfill clients staffing needs.

SUPERVISOR– Director, MSP Operations

SUPERVISES– N/A

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Job Requisition Fulfillment – Support the day to day requisition fulfillment process for assigned clients in a consultative manner with Hiring Managers on business needs and strategies.
• Prioritize job requisitions, supplier responsiveness and quality, timely job requisition fulfillment, and SLA compliance. Provides status updated to Hiring Managers. This may include:
• Validating incoming orders with the client to insure complete understanding of order requirements
• Distribute orders to the appropriate suppliers in accordance with the account contract terms and conditions, and program business rules
• Review candidates resumes to insure all client requirements are met
• Shortlist candidates for client hiring managers
• Order fulfillment for new contingent workers
• Provide guidance and be a process/technology resource for client, suppliers, and internal departments
• Supplier Management - Day to day issue resolution which may include contractor performance, payment / timesheets, or contractor rates.
• Reporting and Analytics (Client Reports, QSR, Supplier Performance) – Assist program team with reporting and analytics. Supports creation of reporting packages for the client to include monthly reporting packages, quality service reviews, and supplier performance reviews. Participate in reporting and analytics and quarterly performance reviews with client and suppliers
• Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment. Interaction with client managers is also

required to ensure satisfaction. Knowledgeable of and understands the contracted terms and conditions between PWS and the client, including pricing as well as client rules of engagement and processes;

• Assist in facilitation of assignment management.
• Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, suppliers, and internal resources.

• • Maintains confidentiality and appropriate access of all employee information
  • Perform other duties as assigned.
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.

  KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:

  
  

  • Organization – proactive in prioritizing needs and effectively managing priorities.
  • Communication – communicates clearly and concisely.
  • Interpersonal Skills – able to work effectively with other employees, supervisors, and external parties.
  • Customer orientation – establishes and maintains long-term customer relationships building trust and respect among assigned team and superiors.
  • Tactical Execution – oversees the development, deployment, and direction of complex programs and processes.
  • Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures, and systems.
  • PC Skills – demonstrates proficiency in Microsoft Office Suite as required.

  
  

  EDUCATION– High School Diploma and/or GED required, Bachelors preferred.

  
  

  EXPERIENCE– Minimum 3-5 years working in a Recruitment/Customer Service type position, preferably within the Healthcare staffing field.

  
  

  CERTIFICATE/LICENSE – None

  
  

  PHYSICAL DEMANDS/WORKING CONDITIONS –

  • Requires prolonged sitting and exert up to 30 lbs force occasionally and/or up to 20 lbs frequently.
  • Requires and some bending, stooping, and stretching
  • Require clarity of vision, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
  • Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound
  • Require dexterity to type at least 40 WPM
  • Experience with Microsoft Office, Outlook, Excel, general office products

Work is performed in an office environment and involves frequent contact with staff and the public.

What qualifications you will need:

Are you looking for a healthcare career that offers opportunities for personal and professional growth? Look no further than HealthTrust Workforce Solutions. At HealthTrust, we believe that healthcare is all about people - those who provide it and those who receive it. As a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals, we are the largest managed services provider in the healthcare industry. With over 28,000 professionals placed in healthcare roles each year, we take pride in expanding skill sets, broadening career horizons, providing economic stability, and cultivating personal growth. Join us and pave the way for a fulfilling healthcare career.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Program Professional WFH opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.