Program Manager - Short-Term Programs

THE SALVATION ARMY
SEATTLE SOCIAL SERVICES
Program Manager - Short-Term Programs
Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!
The Salvation Army is an inspiring place to work.With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.
Use your administrative and management skills as a Program Manager - Long-Term Programs!
The Program Manager - Short-Term Programs is responsible for the daily implementation of all program policy for the William Booth Center's residential programs. By working with individual program staff, this responsibility includes-but is not limited to-implementation and oversight of program policies and protocols, all case management supervision, and specific related staff training. This position is under the direct supervision of the William Booth Center Director.
This position is full-time, exempt, and located in Seattle, Washington.
Pay Rate:$75,000/year
Duties & Responsibilities

• Review and analyze training needs and promote and coordinate training and development programs to improve individual and organizational performance.
• Maintain and develop staff by supervising directly to include onboarding, coaching, training, evaluating, and mentoring.
• In coordination with William Booth Center Director and management team, participate in long- and short-range planning and goal setting; evaluates and revises plans and goals as program needs change.
• Assign clients to case managers, as well as to yourself. Follow up with case managers to ensure they are achieving goals and success for residents.
• Attend and participate in all staff and manager meetings.
• Maintain proactive relations with other service organizations.
• Demonstrate working knowledge of emergency resources and network organizations.
• Monitor, evaluate, report, and record training activities and program effectiveness.
• Provide policy and procedure guidance to subordinate staff.
• Review and approve case managers' requests for direct client assistance.
• Provide supportive care to residents experiencing personal crisis.
• Respond to emergency situations that may arise, making decisions within policy guidelines, as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise.
• Monitor, evaluate, and record training activities and program effectiveness.
• Participate and coordinate direct referrals from local agencies to intake residents.
• Oversee discharges in close supervision and coordination with WBC Program staff
• Ensure regular practice of shelter programs public health safety protocols.
• Ensure advocacy for housing, public assistance, and other services as needed.
• Generate monthly, quarterly, annual, and periodic statistics and reports as required.
• Perform other administrative functions as requested.

Education & Experience

• Bachelor's degree in social work preferred. Psychology, public administration, business, or related fields will also be considered.
• Four years of program management and/or case management supervision experience in lieu of formal education will be considered
• Three years of related supervisory experience
• Knowledge/experience working with Veterans and the Veterans Administration

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.
A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.
Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.
Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.
"The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds."
Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then the processes described in this summary should be followed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)