Program Manager / Program Director

Responsibilities for this Position
Location: USA DC Home Office (DCHOME)
Full Part/Time: Full time
Job Req: RQ159786
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
Other
Job Family:
Program Management
Job Qualifications:
Skills:
Federal Government Contracts, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM), Program Management
Certifications:
ITIL 4 Managing Professional or Strategic Leader or Master - ITIL
Experience:
7 + years of related experience
US Citizenship Required:
No
Job Description:
TheProgram Manager (PM) will deliver the full breadth of Enterprise IT services for a large Government Agency. The scope of responsibility includes infrastructure operations and engineering, network services, on-prem and cloud hosting, cyber security, help desk and desktop support. The successful candidate will oversee and manage all aspects of the Government Contract and will serve as the primary liason between GDIT staff and Federal Leadership. The PM will also have responsibility for program execution, staff development, contract management, and financial management.
HOW A PROGRAM DIRECTOR WILL MAKE AN IMPACT

• Position GDIT as trusted advisor with Federal Government Clients. Lead teams to meet and exceed SLAs and KPIs while mitigating risks, controlling costs and managing to schedules.
• Work with the team to develop comprehensive project plans to be shared with clients as well as other staff members.
• Ensure efficient delivery of contract capabilities using industry standards and repeatable processes including an ITIL framework.
• Manage and oversee subcontractors, as well as full time employees.
• Participate in the negotiation of contract and contract changes. Coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract.
• Act as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.
• Establish milestones and monitor adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.
• Develop mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients and other stakeholders.

WHAT YOU'LL NEED TO SUCCEED:
Required:

• 7 years-experience managing enterprise IT Operations, to include networking, data center ops, cloud, cyber security, and end user services.
• 5 years-experience leveraging ITIL/ITSM frameworks to improve service availability, reduce costs, and improve customer satisfaction.
• 3 years-experience managing and leading remote and geographically dispersed operations and engineering staff.
• Active Program Management Professional (PMI-PgMP) certification.
• ITIL 4 Managing Professional or Strategic Leader or Master.
• Experience leveraging data analytics and insights to drive program strategy.
• Experience managing SLAs/KPIs on enterprise IT environments with ~15,000 users and a staff size of 250 - 300 personnel.
• Must be able to obtain and maintain a position of Public Trust.

Desired:

• Recent experience (within the last 5 years) coordinating an organization's shift toward implementing and executing modern IT delivery methodologies (e.g., DevSecOps, Agile, AIOps).
• Experience providing oversight of Projects and Engineering Teams.
• Experience in delivering and maturing ITSM using ServiceNow.
• Experience managing a program in a Cost-Plus Award Fee environment.

Location:

• This is a hybrid work arrangement. The selected applicant can work from a home office, but will be expected to be on site in Washington, DC for meetings and events 2-3 times per week.

Timeline:

• This posting is contingent, expected to start in September of 2024.

Clearance:

• Must be able to pass a government security investigation for Public Trust

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Hybrid
Work Location:
USA DC Home Office (DCHOME)
Additional Work Locations:
USA MD Home Office (MDHOME), USA VA Home Office (VAHOME)
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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