Program Manager, Lcsw

Mission: "Building hope and healing trauma to strengthen families and communities."

Family and Children's Services has a long legacy of serving Union County and the surrounding areas. From providing trauma-informed mental health therapy, to hosting community workshops on trauma-related topics, to offering in-home life skills guidance, Family and Children's Services has been coaching, supporting and encouraging vulnerable individuals and families since 1893.

The Program Manager position offers the opportunity to utilize and strengthen clinical supervisory skills, while gaining non-profit program management experience and training. In this role, the Program Manager will provide clinical and administrative supervision to case managers, coordinators, and licensed clinicians working in contracted programs funded through New Jersey's Division of Child Protection and Permanency (DCPP). Programs include in-home Family Stabilization, Parent/Child Visitation, and other family strengthening initiatives. The successful candidate will be a relationship management expert, working collaboratively with agency staff and external stakeholders, including State and County personnel, to ensure the agency meets contractual obligations while maintaining the highest quality of clinical services.

Family and Children's Services offers medical, dental, vision, long-term disability, and life insurance benefits, as well as professional development support, a generous paid time off plan, 403(b) plan, an annual Agency-funded pension plan contribution, and employee assistance and employee perks programs.

DUTIES AND RESPONSIBILITIES:

• Supervise direct service staff to grow their clinical knowledge-base and provide performance management coaching
• Mentor program coordinators (i.e. supervisors in training) as they increase their administrative and program coordination skills
• Monitor staff caseloads, staffing needs, and challenging cases, and with Director of Programs' support, effectively address issues
• Conduct case reviews with staff during weekly supervision or more frequently if clinically indicated
• Review, analyze, and approve treatment summaries, court reports and all chart materials
• Provide direct service to clients on an occasional, ad-hoc basis
• Participate in case conferences as clinically indicated or as indicated in program contracts
• Serve as a member of the Clinical Supervisor Quality Assurance Team
• Provide emergency on-call coverage to manage case crises and assist staff in responding to clinical crises

KNOWLEDGE, SKILLS AND ABILITIES

• Master's degree in Social Work or counseling and LCSW certification
• Licensed Clinical Supervisor Certification
• Minimum of two (2) years direct service supervisory experience in related agency or service areas
• Familiarity and experience with New Jersey's child welfare system preferred
• Ability to manage multiple programs simultaneously
• Experience using Electronic Health Records, government web-based tools (e.g. NJ Spirit), and other related technologies
• Minimum of two (2) years' experience implementing quality assurance processes, including assessments, chart reviews, and adherence to federal, state and local regulations
• Demonstrated ability to build and maintain strong relationships with key stakeholders
• High-attention to detail is required
• Valid driver's license with good driving record

Our Values

Connection - We are in this together

Humility - There is much we do not know

Respect - Acceptance, not judgment

Hope - Hope is contagious

Professionalism - Integrity and honesty in all we do

Gratitude - For staff, for children, for families, for supporters, for community

Equal Opportunity Employer