Program Manager - Fig Automation

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Job Title
Program Manager - FIG Automation
What does a successful Program Manager do at Fiserv?
The Program Manager is responsible for driving simple to complex, high priority projects or component phases of larger Application Automation Development programs. They are accountable for delivering projects on time, within budget, and within scope. This individual will lead and coordinate cross-functional, cross-departmental and occasionally cross-company teams that are responsible for all aspects of a project, from initiation to closure.
What you will do:
The Program Manager exemplifies strong initiative and management skills -

• Ensures project methodologies, project delivery processes, and implementation management processes are followed. This includes managing and driving:

o Project Schedule
o Risk and Issue Management
o Scope Change Management

• Manages the project budget. This includes understanding and validating estimates, cost variance tracking, and managing project resources effectively.
• Provides Project/Program status i.e. Mission Critical Program Updates (weekly meeting) and Clarity Reporting.
• Provides clear and concise project communication - both written and verbal.
• Ensures adherence to and proper organization usage of project/program management practices in alignment with an agile methodology implementation.
• Facilitates/manages project communications and stakeholder, client, and project team expectations.
• Report on KPIs related to pipeline and execution portfolios, financials, and performance measures.

What you will need to have:

• Bachelor's Degree or equivalent, PMP and/or CSM certification preferred
• 10-15+ years of progressive technology portfolio and project management experience, including management of major application development projects, in a large operating environment.
• Proficient in Agile Methodology
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Ability to handle multiple projects and assignments

What would be great to have:
Experience in the below:

• Facilitate prioritization discussions.
• Maintain Clarity (PPM tool), JIRA Management and publish appropriate reports to create transparency and add in prioritization discussions.
• Create & Maintain the Initiative, Epic, Time Tracking stories inJira.
• Meeting Management - able to effectively prepare, conduct, participate in and follow up on business meetings.
• Planning - Demonstrates the ability to identify project interdependencies and synergies; to identify alternatives; make contingency plans and develop action plans to implement successfully.
• Organizational Skills - Demonstrates the capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities and to thrive in a fast paced dynamic environment.
• Critical Thinking - able to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• Collaboration Skills - able to actively participate (listen and facilitate) group discussion to plan execution and or problem resolution.
• Problem Solving - able to quickly identify, analytically examine impact, plan and execute effective resolution strategies through resolution.
• Risk Management - knowledge of process, tools and techniques for assessing and controlling and organization's exposure (assets, liabilities, reputation, non-compliance, etc.)
• Organizational Savvy - knowledge of and ability to effectively navigate formal and informal communication and decision-making channels.
• Budgeting - knowledge of specific policies and practices for planning and administration of budget.
• Coaching & Mentoring - able to encourage, motivate and guide individuals and teams in learning and improving effectiveness.
• Issue Management - able to understand the scope of identified issues, the priority, resources required to resolve, properly tracks, and documents the issue and applies the correct level of follow up required to drive to completion
• Scope Management -able to take ownership to understand the full scope the project and become a custodian of any scope changes by applying critical thinking and negotiation skills.
• Leadership - Demonstrates the ability to influence others and drive effective change by taking control of difficult situations, providing clear, concise direction to team members and positively influencing others.

This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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