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Program Manager (EPIC Registration) Mount Sinai Hospital-Full-Time
The Program Manager I is responsible for providing administrative, operational and programmatic oversight. The Program Manager I will have a thorough knowledge of institutional and program policies and procedures and may be instrumental in developing program policies. A program is ongoing and while it may have a business cycle, will continue. The program provides a specific service or carries out specific activities as a separate entity or as a component program within a department, but is not a department itself.
Responsibilities
- Oversees and manages the activities of subordinates and consultants, providing leadership, direction, and guidance to ensure the achievement of performance goals. Manages Epic registration front-end workqueues to guarantee accurate and timely registration and billing processes.
- Develops and independently implements new or revised program goals, strategies, and objectives to sustain and grow programs and services. Monitors workqueues regularly to identify and resolve registration and billing errors, ensuring compliance with regulations and policies.
- Develops and schedules a program work plan in accordance with specifications, objectives, and funding limitations. Collaborates with registration and patient access staff to provide guidance and support in resolving complex registration issues.
- Maintains liaison with staff in other departments to coordinate program activities and training, ensuring cooperative efforts are enhanced and available resources are utilized effectively. Serves as a subject matter expert on Epic registration functionality, providing training and support to staff as needed.
- Administers program procedures and systems, ensuring dissemination of information to staff regarding program and organizational policies and procedures. Acts as a resource for hospital staff regarding registration and billing requirements, staying informed of changes and updates in regulations.
- Confers with and advises staff and others to provide technical advice, problem-solving assistance, and program goal interpretations. Identifies trends and patterns in registration and billing errors, implementing strategies to prevent future occurrences.
- Takes an active role in developing program budgets and grants, monitoring, verifying, and overseeing the reconciliation of budget expenditures. Analyzes high dollar accounts and works with the billing team to ensure timely resolution and reimbursement.
- Hires program staff and is responsible for performance appraisal evaluations, promotions, transfers, and other personnel transactions. Participates in meetings and committees related to registration, billing, and revenue cycle management as necessary.
- Collaborates with program leadership to prepare proposals for corporate and foundation funding and/or funding continuation. Maintains documentation and reports related to registration front-end workqueues, ensuring accuracy and completeness.
- May perform needs assessment and analyze community needs as a basis for program development. Collaborates with the IT department to implement system enhancements and updates to improve registration and billing processes.
- Performs other related duties as assigned.
Qualifications
- Bachelors degree or greater preferred, or a combination of applicable experience and education
- 3+ years experience (5 preferred), managing and administrating program activities for assigned area
Non-Bargaining Unit, 502 - Administration - MSH, Mount Sinai Hospital
Employer Description
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.
Explore more about this opportunity and how you can help us write a new chapter in our history!
“About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”
EOE Minorities/Women/Disabled/Veterans
Compensation
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58661 - $98827 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
