Program Manager (Electronic And Physical Security Systems)

Who you are:
MP's client is looking to bring on an experienced Program Manager to their growing team. MP's client is a group of dedicated and multi-faceted individuals who are self-motivated and are excited to be a part of a company who continues to grow within the industry. Our partner is looking for a Senior Manager with significant Project Management and Account Management experience, who has the primary responsibility to manage all aspects of assigned strategic accounts and coordinate efforts of all projects and activities to ensure alignment to the client's overall strategic business objectives. The Program Manager also has the primary responsibility to provide strategic and operational guidance to the company's internal and external project managers to ensure consistent delivery of the Security Program's overall goals.
Are you an individual with commercial security expertise, a solid understanding of IP networking, and a passion for the electronics and security industry? If so, we would love to hear from you!
What you will be doing:

• Thorough understanding of customer's strategic objectives and understanding of how we fit in the overall solution
• Collaboratively create a unified security program that addresses the client's strategic goals and guide all stakeholders toward the overall objectives
• Complete oversight of all active projects, proposals and service requests
• Complete understanding of each assigned client's entire security program and strategically guide all stakeholders and contributors to ensure that they are all working effectively toward the program's overall objectives
• Define the program and its governance
• Manage program's budget
• Plan the overall program and monitor its progress
• Manage risks and issues and take corrective measures
• Coordinate projects and their interdependencies
• Review contracts
• Prepare proposals as required
• Prepare or oversee preparation of technical specifications
• Process or approval of customer invoices for projects, RMR and service
• Manage stakeholder communications
• Prepare or review submittal documents on projects and proposals
• Coordinate with customer sponsor, senior executives, internal and external stakeholders, and IT
• Remain engaged in all assigned projects throughout the entire life of the Project and Program
• Mitigate uncertainty through effective communication, collaboration, and planning
• Serve as liaison between customer or customer delegates to Project Managers, Sales, S3 field, and management teams
• Review scope documents with Project Management teams and customer stakeholders to ensure accuracy and understanding
• Perform quality control audits and inspections
• Gather required customer acceptance documents and deliverables
• Coordinate, track and communicate project milestones such as prewire, physical installation and programming
• Communicate schedules and expectations to all stakeholders
• Communicate construction schedule and milestone impacts
• Thoroughly understand scope of work thereby facilitating change order requests requested by Project Managers for out-of-scope items requested by customer or dictated by unforeseen field conditions
• Oversight of RFI process for working projects and escalate to sales, client, or engineering as needed
• Update forecasted start dates and estimated completion dates for accurate financial forecasting and customer expectations
• Update job comments to detail positive and negative margin slips and job specific notes such as schedule and coordination notes or hold status clarifications
• Responsible for maintaining or exceeding EGM and ensuring overall success of projects and security program
• Oversight of system commissioning and system acceptance
• Oversight of thorough project documentation, as-built-information, device schedules, I/O schedules, network information, and acceptance documents Identify assumptions on scope and confirm compliance or change order opportunities
• Perform initial, milestone and completion site walkthroughs with field teams and customer as required
• Review engineering device schedules and overall system designs to identify missing, incorrect or unclear information
• Review device schedules, material list and drawings compared to scope narrative to identify missed or unclear expectations
• Coordinate and perform Sales-Operations turnover meetings prior to mobilization of field teams
• Update and oversight of internal SO status to reflect accurate job status
• Overnight stay and travel while performing duties at remote job locations and job training when required

Our ideal candidate has:

• Possession of valid state issued driver's license.
• Possession of valid US passport
• Willingness to
• Effective communication skills including the ability to ask probing questions, detect unstated assumptions and resolve conflicts
• Effective presentation skills
• Comprehensive understanding of installation methods, best practices and procedures
• Ability to estimate cost, time and project budgets
• Thorough understanding of project-based accounting and financials
• Ability to author proposals and written formal change orders
• Ability to work with subcontractors and vendors to maintain and develop strong partnerships
• Good understanding of development of sequence of operation documents
• Good knowledge of construction contracting methods and AIA documents
• Good working knowledge and understanding of construction contracts
• Excellent organizational and prioritization skills
• Able to manage multiple projects simultaneously
• Good driving record
• Comprehensive understanding of margin analysis
• Analytical approach to problem solving
• Must be able to identify potentials for problems and proactively mitigate the issue
• Proactive approach to problem solving
• Ability to work independently with minimal supervision
• Ability to identify tasks and delegate
• Ability to identify value add propositions
• Effectively use project management tools and basic office software such as Microsoft Project, NetSuite, Microsoft Excel, Microsoft Word and Microsoft Outlook
• A recognized Project Management credential such as PMP, CSPM, or other is preferred

About our client:
We started out the way many small businesses do with a desire to do good work and take care of customers and have evolved over the years. Today, we see a significant gap in the electronic security market with many of the middle-tier security integration firms getting acquired by larger firms leaving customers fewer choices. We want to step into that gap and give customers a quality choice for a middle-market ($10M-$100M as we define it) security integrator with regional, national, and global expertise.
Mission: To drive higher standards and create a new dimension of performance in the electronic security industry.
Vision: To be the preeminent, independent, middle market electronic security integrator in each of the markets we serve by earning the trust of clients, one step at a time.
Passion: A culture that fosters taking on the toughest challenges and promotes holistic growth that is beneficial to everyone on this journey with us.
Additional information:

• Remote work environment
• Annual Salary: 80-110k