Program Manager

The Program Manager serves as an exemplary Direct Support Professional role model for the agency. The Program Manager is the first point of contact for each person served as they enter into services and is the last person to successfully assist each person to transition out of the agency, when needed.

This is a Full-Time, EXEMPT management position, with typical work hours of 8:00 a.m.- 4:30 p.m. Monday through Friday.

Principle Areas of Responsibility:

Life Planning/Discovery

• Ensure each person served moves successfully through all phases of services – Intake, Discovery, Life Schedule Development; including paid work and community service opportunities, Transitions into fully integrated, community-based lifestyles and, Exit into non-Tierra-based services, if needed.
• Assist with developing associate referrals, and conducting associate interviews/observations/assessments to determine ‘goodness of fit’ within Tierra’s set of services.
• Assist the Intake Coordinator with all aspects of the Referral and Intake phase.

Documentation Management

• The Program Manager is responsible for attendance procedures/records and ensuring that all information in associate files is current. The Program Manager is responsible for the coordination of outcomes management surveys with associates, family members, care providers, staff and Regional Center staff, as a part of the annual review process and will review and present data to the Program Director and Chief Clinical Officer.

Quality Assurance:

• Under the supervision of the Program Director, the Program Manager will develop and sustain positive working partnerships with all entities, identified in the Productive and Personally Meaningful Life (PPML) Plans/PATH process, including, but not limited to: community employers, volunteer sites, public education facilities, and cultural, social - recreational, and civic organizations. Each individual PATH Plan will determine the variety of these partnerships. The Program Manager is also expected to establish and maintain strong working relationships with associates, associate families, Regional Center counselors, and collaborating social service agencies.
• The Program Manager is responsible for conducting monthly Quality Assurance checks for each community partner sufficient to insure that staff and associates are meeting the stated mission and expectations of each partner. The Program Manager will report weekly to staff on associate issues/ISP deadlines. The Program Manager will also complete monthly satisfaction questionnaires and respond with recommendations for improvement.

Transportation:

• Request MTA bus passes and parking permits, as needed, on a monthly basis. The Program Manager, along with the associate’s family and/or Regional Center Service Coordinator, is also responsible for coordinating transportation services for associates.
• The Program Manager will be responsible for assisting each individual served to become eligible for all generic services, such as Access, Citi-ride, etc.

Staff Training/On-going Growth/Supervision and Evaluation:

• Coordinate and provide staff training to ensure the highest quality of services is provided to each person served. Observe volunteer and/or community activities and provide written feedback to staff regarding training strategies and associate intervention. Demonstrate effective instructional and positive behavior support techniques, and assist in the training of staff to implement these methods.
• The Program Manager is responsible for effectively supervising associate and staff behavior and safety at all times and in assisting with medical, behavioral, and other associate emergencies.
• Program Manager should act as a leader during behavioral/emotional crises in a manner that is in keeping with Tierra del Sol’s positive behavior support strategies, and Handle With Care Behavior Management System philosophy.
• Arrange, provide, and document sufficient initial training and senior staff observations to enable new staff performance appraisals to be completed at 60 and 120 days. Maintain on-going systems for personnel observations and QA survey reviews sufficient to ensure effective/accurate direct service staff performance appraisals. Provide on-going, data based performance feedback to direct support staff. Ensure that all direct support staff receive annual performance reviews on a timely basis.
• Serve as substitute DSP Direct Support Professional at volunteer or other sites, where needed.

Qualifications:

• A Bachelor's degree in behavioral science or related field, along with bilingual Spanish skills, is preferred.
• Strong organizational skills, excellent written and verbal communication skills, and staff management experience are essential.
• Experience with implementation of positive behavior support techniques, as well as experience providing training/instruction/case management to adults with developmental disabilities is required.
• Must have current California driver's license, 3 years’ driving experience, auto liability insurance, and current certification in CPR/First Aid.

Job Type: Full-time

Pay: $72,800.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities
• Yearly bonus

Experience level:

• 2 years

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekends as needed

Ability to Relocate:

• San Fernando Valley, CA: Relocate before starting work (Required)

Work Location: In person