Program Director Of Membership - Phoenix Ymca

Description
Are you looking for a company that inspires you to do great things? We are looking for leaders that want the opportunity to improve their community, teach others healthy habits, and impact the lives of hundreds of youths. At the YMCA we are on a relentless quest to make our communities stronger through people like you working within our 14 branches.
RESPONSIBILITIES OF A PROGRAM DIRECTOR OF MEMBERSHIP:

• Works with Branch Director in developing operational objectives and strategic direction for membership growth and
• With the assistance of Branch Leadership, helps to develop and monitor the branch membership budget to ensure fiscal objectives; assists in fund raising branch
• Guides membership sales per established promotion guidelines, high quality member-focused environment, and works with the branch membership team to develop retention strategies
• Monitors services to ensure that they meet the needs of the members, community partners, and association
• Develops and maintains collaborative relationships with other community
• Provides effective communication to staff, members, prospective members, and community partners

Responds to all members, community inquiries, and concerns promptly and positively.
*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.
REQUIREMENTS TO BE A PROGRAM DIRECTOR OF MEMBERSHIP:

• Minimum age of 21.
• Minimum of two years in membership services, marketing, sales, and/or customer services.
• Working knowledge of computers and office machines.
• Ability to communicate effectively in person, on telephone, and through email.
• Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
• Ability to learn and retain information related to programs, services, and membership options.
• Ability to handle conflict management in a positive manner.

FULL TIME BENEFITS:

• 12% Employer Funded Retirement Plan (once eligible)
• Free YMCA Family Membership
• Free Programs for dependents
• Health benefits including medical, dental, vision, life, and disability insurance
• Paid Vacation & Sick Leave (once accrued)
• Professional Development Opportunities & Trainings
• 403b Retirement Savings Account upon hire
• Employee Assistant Program

OUR YMCA CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.