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SalaryRanked #292 on Inc. 5000 Fastest-Growing Private Companies
About Upwards:
Upwards (upwards.com (https://upwards.com/)) is a fast-growing Los Angeles-based startup transforming childcare in the United States. Backed by top investors and VCs, we're making childcare accessible to all families by connecting families, caregivers, employers, and governments to offer benefits programs that meet ever-evolving family needs.
It is our mission to solve care for good.
The role of the Program Associate (Corporate Benefits):
Working closely with other members of the Customer Experience (CX) Team, the Program Associate (Corporate Benefits) will contribute to the launch and support of our childcare benefits programs.
In this role, you will:
- Support customers in setting up, launching, and maintaining their childcare benefits programs.
- Create standard program materials for assigned customers.
- Prepare program updates, reporting, and analysis.
- Deliver webinars and other educational content to customers and their employees.
- Attend onsite events to promote Upwards' childcare benefit programs (candidate must be able to travel as required)
You'll excel at this role if you have:
- 1-3 years of experience in customer success, implementation, program management or other B2B customer facing roles.
- High technical aptitude, including proficiency in Google Suite and Canva, with the ability to pick up new systems quickly and train others on processes
- A solution-oriented mindset– you are assertive, a quick thinker, meticulous, and confident in handling self-guided tasks with the ability to execute effectively in ambiguous situations
- Strong organizational and time management skills, with the ability to meet quick turnaround times and strict deadlines.
- Knowledge of the childcare industry, HR, and employee benefits.
- Previous startup experience, bonus if it has been in tech.
- Candidates located in Kansas, New York, New Jersey, Connecticut, or Texas are preferable, but not required.
What the Interview Process will look like:
- 1st Interview: Recruiting Manager
- 2nd Interview: Head of Corporate Programs
- 3rd Interview: Onsite Working Session with various members of the Upwards Team (Remote, if needed)
Let's talk about the perks at Upwards:
- Salary Range: $50,000 - $60,000
- Comprehensive Benefits - Medical, Vision, Dental, Short and Long Term Disability.
- Parent Leave - Upwards provides a generous 8-week parental leave!
- Monthly Fringe Benefits - Pick something fun for yourself!
- 401K with a 3% Match - You invest in us, we are going to invest in your future.
- Flexible Paid Time Off - We encourage you to take time for yourself.
- Equity - We want our employees to be stakeholders.
- Paid access to co-working spaces - Come join us at WeWork!
- Stipend to outfit your home office - We are 100% remote, so find that comfy chair!
- Yearly professional development stipend - We support career development for all employees.
Compensation determinations rely on various factors, encompassing the position level, the individual's skills, knowledge, and capabilities, the location of the role, internal fairness considerations, and alignment with market data.
Upwards, as an E-Verify participant and equal opportunity employer, does not discriminate based on race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Rest assured that all your information will be treated confidentially in accordance with EEO guidelines.
