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Form of workJob Description
If you are persistent and driven to serve others well, solve problems, enjoy learning about technological advancements and put that knowledge to use, then we’d like to get to know you!
We have opportunities to install and troubleshoot problems with different Technology Solutions for our clients
Document Solutions: Digital Copiers, Printers, Multi-Function Systems, Duplicators, Scanners, Etc.
Mail Solutions: Postage Systems, Folder/Inserters, Addressing Devices, Etc.
- As a Field Service Technician, your duties will include:
- Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
- Providing high-quality technical support to our customer base
- Communicating with customers to ensure satisfaction
- Developing options to solve unusual problems
- Managing time, resources and territorial considerations
- Develop and Maintain Quality Client Relationships through Professional and Ethical Efforts
- Offer Clear Explanations and System Training to Clients
- Perform Software and Firmware Updates, Along with Other System Maintenance
- Complete Equipment Training Certifications Related to Your Field
- Seek Out Opportunities to Fulfill Clients’ Technology Needs, Even Beyond Your Field of Expertise
- Work with Sales and Administrative Teammates to Serve Our Clients Well
- Essential Requirements
- Must be Able to Attend Training Classes, Seminars, Webinars, etc., Including Outside Regular Business Hours
- Must Have *and Maintain* throughout Employment
- Professional Appearance and Communication Skills
- Clean Driving Record & Ability to be Included as Authorized Driver on Company Automobile Insurance
- Clean Criminal Record & Drug Screening - MCC is a Drug Free Workplace
- Ability to Competently Use a Computer for Completion of Daily Tasks
- Must be Able to Communicate Fluently in English
- Must be Able to Lift a Minimum of 55 Pounds
- Must be Able to Work a Minimum Schedule of 08:00 AM – 05:00 PM, as Well as be Willing to Travel, Including Spending Several Nights in a Row Out of Town
- High School Diploma or the Equivalent
- Strong Mechanical Aptitude (Acceptable Scores on Standardized Technical Aptitude Test(s) Provided by MCC)
- Ability to Thrive in a Fast-Paced Environment
- Previous Experience Preferred, but Not Required (Willingness to Learn is Key)
- Salary & Benefits
- Competitive Salary with Incentive Opportunities
- Company Smart Phone and Other Technological Devices for Work Use
- Also Available for Eligible Employees
- Medical (with a Health Savings Account), Dental, and Vision Insurance Plans
- Supplemental Insurance Plans
- 401K Plan Available
- Paid Vacation
- Paid Holiday Time
MCC Nashville was founded in 1972 and has remained a privately held company ever since. We focus on core communication systems that business will always find vital. This has allowed us to continue with double digit growth even through the toughest economies. In the past 5 years, we have opened offices in Jackson, TN, Ridgeland, MS, and Nashville, TN. For more information on the MCC story and the way we help clients thrive, please visit our website at www.mccnashville.net.
