Professional Services Consultant: Post Award Finance & Effort

The Professional Services Consultant is the lead position for guiding customers through the implementation of Cayuse software solutions for research organizations and serves as a subject matter expert on Post-award Finance Research Administration.

Responsibilities

• Play a lead customer-facing role on implementation projects and manage customer relationships to successful outcomes.
• Conduct deep-dive business analysis of each customer's needs and define solutions to meet those needs including participating in developing specifications for interfacing Cayuse finance solutions to an institution's ERP system.
• Lead weekly web-based customer focus session meetings on specific areas of the application resulting in progressive client training.
• Identify and clarify issues while working collaboratively with customers and the Customer Delivery team to define and execute solutions.
• Conduct on-site and/or remote customer training.
• Through continual advocacy and guidance, produce confident and satisfied customers at the close of an implementation project.
• Partner with Product Support to address technical escalations and procedural questions from customers about our products.
• Act as a customer advocate when making enhancement requests to Product Management and assist in determining which issues have the greatest impact on our customers.
• Work with Marketing, Sales, Product Management to prepare new or enhance existing documentation and collateral.
• Serve as an internal resource and actively collaborate with the Customer Delivery Consultants, drawing on previous professional experience, to enhance existing processes pursuant to current issues in the industry.
• Contribute to an inclusive work environment by communicating respectfully, seeking different perspectives, and involving others in the work, as appropriate.

Qualifications

• At least 3-5 years of post-award financial administration experience. Experience should include at least 3-5 years in the central finance office and/or office of Contracts and Grants/Sponsored Projects
• Specific examples of experience should include
• Overseeing and use of ERP systems for budget setup
• Account reconciliation
• IDC / FA expenditure computations
• Payroll with benefit calculations, retroactive adjustments, and cost-sharing
• Effort certification
• Subaward tracking, milestone tracking, sponsor reporting, deliverables, and invoicing, etc.
• Experience working with senior leadership and all relevant and external and internal constituencies including sponsor agencies, faculty, and local research administration professionals with varying levels of experience.
• Prior experience managing large and diverse teams
• Requires the ability to comprehend federal, state, and local grant and contract regulations, restrictions, and sponsor guidelines
• Working knowledge of Uniform Guidance, applicable OMB Circulars (OMB Uniform Guidance, Subpart E (Cost Principles), OMB Circular A-21, OMB Circular A-110, OMB Circular A-133, Federal Acquisition Regulations (FAR)
• 3-5 years experience defining customer-facing software implementation projects, with a preference for experience on projects featuring system integrations
• Bachelor's degree from an accredited educational institution is required
• Proficiency with both MS Windows PC computers and Apple Macintosh computers, including the use of standard office software applications such as Microsoft Word and Excel
• Ability to communicate effectively verbally and in writing, including the ability to communicate complex or technical information to a variety of audiences
• Demonstrated ability to work effectively and efficiently in a collaborative team environment
• Curious, resourceful, highly creative, and self-motivated
• Able to thrive in a fast-moving and sometimes ambiguous environment
• Excellent ability to bring a sense of customer focus and professional ethics to all things

Some Key Details

• This position will report to the Executive Director of Customer Delivery who works directly with our Vice President of Customer Delivery
• Travel to customer sites as needed (8-10 trips/year)
• Must be able to remain in a stationary position for up to 50% of the time
• This is a security-sensitive position and requires a background check and will need to adhere to the Cayuse Information Security Management System

Benefits

• Competitive Medial Benefits (PPO + HSA available)
• Vision, Dental, Short-Term Disability fully covered by Cayuse
• Unlimited PTO + Holidays + Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement
• Remote Work Environment, supporting the Ultimate Employee Experience
  

Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.