Product Support Representative - Tech Support Rep

Summary

• Dedicated contract Product Support Representative, 24/7 operation. Provide customer service support, product support, via telephone, fax, online chat, and email.
• Manages customer information, provide account retention, and troubleshoot customer problems. Documents customer problems for customers in the Maintenance Online Management System (MOMS) and help desk application.
• This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.

Required Skills

• PC literate; Windows, Microsoft Office, troubleshooting skills
• Customer service, good writing and verbal skills, data entry, communication, and mechanical skills
• Shift work will be required based on operational needs

Desired Skills:

• Familiarity with tolls system maintenance, repair, system administration but not required
• Linux OS, A+, desired but not required

Education High School diploma or general education degree (GED) required.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand; walk and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.

Kolter Solutions is a leading professional staffing company based in Central Florida. We place highly skilled individuals on a contract, contract-to-hire and direct hire positions at clients nationwide.
Kolter Solutions has proudly been recognized as the " Best Places to Work by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 2020 Fastest growing companies in Central Florida!

We offer:

• Full Health Benefits
• Vision
• Dental
• 401 (k)
• Pet Insurance
• Life Insurance
• Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
• Employee Discounts
• Referral Program

Kolter Solutions is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under federal, state or local applicable law.