Product Support Manager Proresources

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of June 30, 2023. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 373 locations and has approximately 6,900 employees in North America.

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Short Description*

A Herc Product Support Manager will drive revenue within their designated territory by developing business relationships and providing customer solutions for our industrial and commercial focused customers tool rental needs. They are subject matter experts and consultants for internal and external customers in the application of our tool fleet of pneumatic, electric, hydraulic, specialty welding, hoisting, lighting, and ventilation product lines. They shall also provide consultant expertise building solutions for integrated onsite and mobile tool rooms as part of the ProResources division of the company.

Responsibilities

• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Increase ProResources brand revenue contribution within assigned geographic area
• Create and implement strategic sales plan to grow revenue
• Work with internal region staff to drive results on targeted sales strategies
• Analyze market data and opportunities to ensure proper strategy alignment and identify new opportunities for growth
• Assist with the preparation and negotiations of contract bidding and renewals
• Create and deliver customer educational presentations
• Assist Division and Region with product specific fleet management
• Create tool room solutions, coordinate mobilization, and perform on-site meetings.
• Coordinate marketing efforts to increase internal and external brand awareness
• Support all team members
• Learn and follow all company procedures and protocols

Professional Experience

Proven track record with a minimum 5 years of outside sales experience within the industrial tools and/or rental industry
Basic knowledge of Microsoft Word and Excel Programs
Ability to communicate effectively and efficiently
Demonstrated interpersonal skills
Dependability
Attention to detail

Educational Background

Bachelor’s degree preferred

Skills

• Ability to engage in natural verbal interaction with customers
• Ability to follow up with customers in a timely manner
• Able to walk into unfamiliar environments and adjust rapidly to the setting
• Attention to Detail
• Multi-Tasking individual who uses project management skills to accomplish goals
• Customer service focused
• Must react to changing business needs
• Solid and proven computer skill set (knowledge od MS Office is preferred)
• Works and communicates effectively with all levels of the company
• Work Efficiently - Increase activity, meet and qualify as many accounts as possible – numbers game
• Be Effective - Intense effort into qualifying opportunities, do this better than anyone
• Follow up - Target precisely and focus on “ideal” customers we are most likely to win
• Be Accessible – Our customers require 24/7 response
• Be Visible – Be an outspoken advocate of the Brand. Become the most sought after sales person on your regional teams.
• Communicate – Be proactive and initiate sales activities with Sales Reps and Branch/District Managers

Compensation Data

Salary DOE: $70,000 - $90,000

Req #: 57591

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

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Keeping you healthy*
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program

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Building Your Financial Future*
401(k) plan with company match
Employee Stock Purchase Program

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Life & Work Harmony*
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts

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Protecting You & Your Family*
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Industrial Tools: 3 years (Required)
• Sales: 3 years (Required)
• Salesforce: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person