Product Support Expert

Recognized as a Best Place to Work in Vermont for the fourth year in a row, New Chapter is a certified B-Corp, and an Organic, Non-GMO and certified Gluten Free manufacturer of dietary supplements that places our employees and our consumers first. We are a wholly owned subsidiary of Procter & Gamble. We invite you to discover a new chapter in your career, and in your life, by considering this opportunity to join our team! We strongly encourage applications from diverse communities across race, gender, sexual orientation, religion, ethnicity, national origin, and other marginalized communities.

ROLE PURPOSE: The primary purpose of this position is to represent the company as the first point of contact with consumers and create a best-in-class brand experience. This role will provide exceptional Customer Service while answering technical product questions from New Chapter consumers.

MAJOR ROLE ACCOUNTABILITIES:

• Foster brand love through an exceptional customer service experience.
• Build relationships with every client contact through timely responsiveness to calls, emails, and inquiries and deliver world-class support.
• Provide informational support to New Chapter consumers seeking answers to questions and/or concerns about New Chapter products.
• Log all consumer interactions and complete utilizing appropriate systems in a timely manner.
  • Veeva – Quality complaints and possible adverse events
  • Zendesk – comments, testimonials and all other

KEY COMPETENCIES:

• Customer first mentality.
• Exceptional communication skills in a fast-paced environment.
• High level ability to multitask.
• Detail oriented.

EXPERIENCE, EDUCATION and CREDENTIALS:

• 1-3 years of customer service experience is preferred.
• Background in vitamins, minerals, and supplements, nutrition, natural products, and/or herbal knowledge is preferred.

JOB LOCATION: Remote, within the US

JOB TYPE: Full time

New Chapter, Inc. is an equal opportunity employer.