Product Support Analyst

Description:

•Support integrations that join applications and business processes together to streamline our business

•Troubleshoot complex and distributed systems

•Troubleshoot technical problems and properly document all customer requests via a ticketing system

•Consult and build knowledge documents to implement solutions

•Collaborate with team members and subject matter experts to solve difficult problems

•Assist in identifying process improvement opportunities, both within and outside our group

•Work with modern platforms such as Splunk, SaaS APIs, AWS serverless, etc.

Skills:

Sql, aws services, splunk, etl, Technical support, Support, Troubleshooting, Customer service

Top Skills Details:

Sql,aws services,splunk,etl

Additional Skills & Qualifications:

•Experience in event based and API integration

•Experience in SPLUNK

•Experience with AWS Technologies and Services

•Experience in delivering data for analytics purposes

•Strong ability to collaborate across the team

Experience Level:

Intermediate Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.