Product Support Analyst I

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Product Support Analyst I with Work from Home you can be a part of an organization that is devoted to giving back!

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Product Support Analyst WFH for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary

The Product Support Analyst I is responsible for providing third (3rd) level technical and end-user support for front and back office revenue cycle systems. The Analyst serves as a liaison between IT&S, system Vendors, and other business areas to solve technical and business problems and align with business strategic and operational objectives. They assist in small projects with the guidance and oversight from the Product Analyst II and Senior Product Analyst. They begin development of facilitation and interpersonal communication and demonstrates skills in organization, prioritization, and professionalism. This role will focus on the support of a variety of products, specifically around Artiva, and third party workflow support and configurations.

Duties include but not limited to:

• Contribute functional and technical input to the resolution of inquiries from business areas within their area of specialization
• Capture product defects (i.e. errors, broken functionality) and submit to the vendor
• Document product enhancements for vendor solutions
• Promote continuous improvement and best practice in processes and performance
• Collaborate with deployment/Quality Assurance technical teams and system vendor to capture technical operational requirements for a production deployment (i.e. points of failure, scheduled jobs) to support transition to System Operations with initial production implementation/pilot
• Resolve system issues and problems
• Practice problem avoidance and root cause analysis
• Document the business need for vendor delivered solutions
• Participate in deliverables for small to medium project and product upgrades
• Collaborate in process improvement projects with business analyst as needed
• Promote continuous improvement and best practice in processes, performance, and data accuracy and submit projects for consideration
• Manage and monitor product life cycles
• Execute queries for product research and data flow reconciliation
• Manage and execute utilities
• Complete dataflow reconciliations between various revenue cycle and workflow systems

Knowledge, Skills and Abilities

• Analytical Skills - Demonstrates strong analytical, critical, and lateral thinking skills, delivering work product(verbal and written communication) that represents applied thinking and analysis (combining requirements elaboration concepts and techniques with business knowledge and understanding)
• Technical Skills – A grasp of standard healthcare data structures and data sources, messages, and payer adjudicated claims and payment data
• Problem solving Skills - Exhibit problem-solving skills with the ability to proactively identify critical issues upstream to prevent downstream impact and willingness to escalate as appropriate to bring awareness of issue
• Healthcare Reimbursement Knowledge - Understands Third Party reimbursement for physicians and/or hospitals
• Communication - communicates clearly and concisely, verbally and in writing, utilizing proper punctuation and correct spelling
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations Interpersonal skills - able to work effectively with other employees, patients, and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems
• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately

Education

• Associates Degree is preferred. Equivalent work experience may substitute for education requirements

Experience

• Minimum one to two year related experience required
• Knowledge of Artiva or other workflow products required
• Working knowledge of SQL or database queries preferred

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Product Support Analyst I opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.