Product Specialist - Integrations - Europe/Us

About Stayntouch

Stayntouch, based in Bethesda, Maryland, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.

Our team of dedicated professionals leverage their expertise to deliver a cloud PMS that streamlines hotel operations, maximizes revenue, empowers staff, and enhances the guest journey. Our mobile SaaS-based platform can run on any device with an internet connection, allowing hoteliers to break free from the front desk, and letting guests choose their own welcome and departure experience. We believe that technology should be unburdened 一 empowering hotels to deliver their own version of the ideal guest experience. Ultimately, great technology exists to facilitate great hospitality, and we are that technology. We provide our solutions to well-known hotels such as the TWA Hotel, The Fontainebleau Miami Beach, Great Wolf Resorts, First Hotels and Okko Hotels.

*This can be a remote position based anywhere in the United States or Europe*

We are seeking a Product Specialist for Integrations that has a passion for technology innovations, customer service, and recognition in the workplace. We are looking for a true product thinker combining both product strategy and product management skills to help drive our Company’s growth. The ideal candidate has a strong technical and customer service background, and has the ability to read messaging and APIs in order to best support and certify new integrations with our Property Management System.

Essential Duties and Responsibilities (including but not limited to the following):

• Serve as a strategic product thinker with a passion for the latest technology innovations. Turn this passion into providing extreme value to our clients and driving our Company’s growth and profitability.
• Working in an agile development environment to launch new products and major product innovations.
• Build strong relationships with vendors of application software working with Stayntouch to both learn about and provide feedback on their technical and operational capabilities
• Work closely and collaboratively with hotel clients, product managers, customer success managers and product marketing. Maintain on-going product evolution with a specific focus on Custom Integrations, Connect APIs and our future projects Integrations.
• Where necessary, provide guidance and help to other Applications Department teams.
• Manage and perform certification projects with 3rd party vendors to integrate with our PMS, this includes testing of data as designed and flowing seamlessly between systems, recommending most efficient workflows and providing ongoing technical support through the development stage.
• Assist the support team in investigating reported issues related to integrations. Help recreating each case’s behaviour and liaise with the vendor in terms of updates and solutions.

Key Qualifications:

• Experience in managing software integrations (API endpoints, SOAP, JSON etc
  based integrations) 
• Previous experience in the hospitality industry a must
• HTNG, Open Travel Alliance and property interface knowledge required
• Experience in Product Management of enterprise / cloud-based software
• Bachelor degree and/or equivalent working experience
• Active participation in client management, sales, and marketing opportunities including working with clients on new product innovations
• Excellent verbal and written communication skills
• Exceptional customer service skills
• Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment

Ideal Attributes:

• Proven track record of product innovation changing the dynamics of an existing or emerging market
• Ability to read and understand XML messages as well as JSON APIs
• Experience with international SaaS company
• Experience with SDLC in an agile development environment

Stayntouch does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculation or any other characteristic protected by law. Employment decisions at Stayntouch are based on merit, qualifications, and abilities. Stayntouch is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at hr@stayntouch.com.