Product Specialist

Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live-streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in northern New Jersey.

We are seeking a technical and client-centric Security Product Specialist to join our growing team.

Responsibilities

· Define and supervise EarthCam’s growing security monitoring service

· Devise strategies for the product's evolution and oversee the implementation of new features

· Drive competitive research and analyze market and technology trends

· Collaborate with engineering teams to clarify requirements and define specifications

· Partner with sales team to understand clients' monitoring objectives & meticulously craft security solutions unique to their site

· Maintain an open line of communication with all internal and external team members

· Work together with product development teams to create products according to technical specification

· Collaborate with marketing and new business teams to create go-to-market strategy

· Work alongside Field Services staff to ensure security installations meet specifications

· Perform video calls with clients to ensure success with each security solution

· Collect client feedback about performance for continuous improvement and research

· Prioritize bug fixes & feature additions and assign tasks to R&D and Programming teams

Requirements

Who YOU Are

· Passionate about technology

· Driven to advance the state of IT through virtualization

· Thrive on interpersonal interactions with staff, colleagues, cross-functional teams, and third party agencies

· A communicator with excellent written and verbal skills

· A strategist who can capture and articulate customer problems and translate those into actionable solutions

· A product owner who can strategize, and provide a clear and achievable roadmap for customer success

Qualifications

· Bachelor's Degree in Computer Science, Engineering or Information Systems, Technology is preferred

· Experience using relevant technology and equipment (e.g. CCTV)

· Knowledge of security protocols and procedures is a plus

· Understanding of budgeting and statistical data analysis

· Experience or understanding of sub-contracting/vendor management

Benefits

What We Offer

The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development – designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include:

· Health insurance (Single coverage 100% paid for by company)

· Dental and vision insurance

· 401K Plan (with aggressive company matching)

· Paid time off, plus paid holidays

· Regular free breakfasts, lunches and snacks

· Bicycles to ride around campus

· Team BBQs and annual company Olympics