Product Specialist - 2

Responsibilities:

• Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
• Monitor new model quality performance with comparing benchmark model trends
• Coordination of weekly, monthly report and presentation to all related teams
• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
• Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.

Skills:

• The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry
• The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.

Top skills:

• Proficient in Microsoft Office Word, Excel, and PowerPoint.
• Ability to deep dive to perform root cause analysis
• Exceptional presentation, written, and verbal communication skills

Must have Requirements:

• Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
• Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.
• Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We’re looking for a go-getter that is proactive!
• Root cause analysis

Education:

• Bachelor’s degree in engineering, computer science, Math or business-related field.
• This position will primarily focus on: Service quality related Analysis –
• Product quality data analysis with ASR trends of projects/models
• Monitor quality case issues by daily tracking tickets
• Theme card management of pending and in progress quality issues until
• solutions are found through communication with HQ
• Part/Unit Retrieval

Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.