Product Operations Representative

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.
Position Summary
This is the entry level for Product Operations work. Perform activities to ensure accurate and timely data entry of customer and trade rebate applications and non-rebate program support. Duties include managing pending work queues, work order processing and distribution, application data entry. Cross-trained on rebate, demand management and other programs in order to address program seasonality issues.
Essential Responsibilities

• Conduct data entry on a timely basis for residential and business rebate and non-rebate programs and services. Assure that all information is complete and accurate.
• Perform data entry for business and residential demand management program activities. This includes enrollment forms, service calls, maintenance work orders and installation orders. Identify issues or problems and support Specialists with analysis and recommendations to address issues.
• Support demand management teams on control days as necessary. This includes communicating with call center representatives on customer issues, cancellations, faxing orders to contractors, etc.
• May include settling customer disputes regarding program participation, credit adjustments or property damage related to Xcel Energy's programs.
• Perform other duties as assigned, including special projects.

Minimum Requirements

• High school diploma or equivalent is required.
• Additional education in related field desired.
• One year of data entry and 10-key typing ability is preferred.
• Analytical skills and organization skills is preferred.
• Demonstrated job performance and good verbal and written skills.
• Knowledge of Microsoft Office (Excel, Outlook, Word) is required.

Preferred

• Experience with Salesforce
• Familiar with Demand Management Programs

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Non-Bargaining
The anticipated starting base pay for this position is: $16.40 to $22.86 per hour
This position may also be eligible for the following benefits and/or pay components: Pay - Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave
Pay and benefit packages may vary based on position. Some employees are under collective bargaining agreements, which determine the benefits they will receive. If the information conflicts with the terms of the written plan documents governing the plan, the plan document will control. Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
Anticipated Last Date to Apply: 02/14/24
EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.