Product Operations Lead | Generalist

About Ramp
Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it's working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster.
Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.
Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies-Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One-as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company's #1 Most Innovative Company in North America, LinkedIn's #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.
About the Role
As a tenured member of Ramp's growing Product Operations team, you will work at the nexus of Ramp's cutting edge FinTech product and the operational realities of what it takes to deliver for a massive and rapidly scaling set of customers. As a Product Operations Lead, you will own the operations for a meaningful product or set of products at Ramp, while also influencing the overall development of Ramp's internal operations as the company rapidly scales. You will collaborate with your product partners to lay out a data-driven and customer-informed roadmap of features to build and improvements to implement, build out automation and processes to help Ramp scale internally, and assist in the launch of impactful new features and products. You'll work closely with product managers, engineers, design, data and our customer-facing teams, as well as partners and vendors outside of Ramp.
What You'll Do

• Customer Obsession: Represent the "voice of the customer" within your product space, work to connect the day to day customer experience to product and engineering teams, and bring customer insights to help teams think beyond the boundaries of what exists today
• Process Development: Own meaningful company-wide initiatives to help prepare Ramp for larger scale, and to create predictable and reliable processes for the benefit of the Ramp team and our customers and partners
• Product Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the product
• Launch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
• Incident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolution
• Partner Ops: Manage our operational relationship with relevant partners and vendors, including negotiating strong service agreements and performing joint performance assessments

What You Need

• Minimum 5 years professional experience with 2 years working in product management, Product Operations, or strategy & operations roles, ideally in a fast growing business
• Experience driving fast and successful execution of complex initiatives that involve the coordination of efforts of many different teams
• Track record of "seeking the root cause" of issues to find more enduring and impactful solutions than others
• Experience leveraging qualitative and quantitative feedback to create product recommendations
• Experience working directly with customers or clients through feedback requests and/or user research interviews
• Experience leveling up and assisting junior members of your team with constructive feedback
• Excellent written and verbal communication skills with experience tailoring a message to different audiences
• Can translate data into insights and action, including experience querying SQL
• Comfort in ambiguity and a track record of charting your own path

Nice-to-Haves

• Experience with Retool or other low-code tooling platforms
• Experience in Management Consulting or Private Equity
• Technical programming experience (Python, Java, React)

About Our Teams

• Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
• Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
• Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
• Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
• Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
• Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
• Mobile owns our mobile app development and mobile strategy

Compensation

• The annual salary/OTE range for the target level for this role is $136,000-$160,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you
  
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support
• Pet insurance