Product Manager Support Services Applications

Description

Introduction

Do you want to join an organization that invests in you as a(an) Product Manager? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Product Manager like you to be a part of our team.

Job Summary and Qualifications

At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life. That's more than just a privilege. At HCA Healthcare, it is our calling. Since our founding more than 50 years ago, we have followed a vision of healthcare the way it should be: patient-centered, constantly evolving and constantly improving, practiced with integrity and compassion. We all have a role in making this vision a reality. Together, we can improve more lives in more ways. The Product Manager for Support Services Applications is a leadership role in the ITG HealthTrust organization. This position is responsible for the roadmap for Support Services Applications, managing a team of analysts, and ensuring that enterprise technologies support the goals outlined by HealthTrust business units. The scope of applications included for this role include both existing and yet-to-be defined products. The Product Manager will lead complex IT-based initiatives that require coordination and collaboration across multi-disciplinary teams, including various ITG teams, vendors, and business analysts. 

Key Responsibilities 

• Develop and manage product roadmap- enhancements, upgrades, innovation, etc.
• Facilitate governance process for product fixes and enhancements 
• Use analysis of product utilization, feedback, trends to identify opportunities 
• Define/track product KPIs and provide regular updates to stakeholders
• Maintain stakeholder relationships and make recommendations for solutions 
• Lead complex projects supporting technology initiatives- including design and development, implementation, training, etc. 
• Inform and advise leadership during strategic decisions 
• Daily management of analysts responsible for subject matter expertise across multiple applications 
• Lead, coach, and mentor team members
• Oversee allocation of team resources in alignment with priorities
• Drive execution of related project work and ensure customer service excellence 

Competencies 

Professional 

• Ability to manage within a matrixed organization 
• Familiarity with various delivery processes- SCRUM, Agile, etc.
• Experience with clinical, hospitality, or supply chain applications
• Proven execution of complex projects 

Communication

 This role requires exemplary written and verbal communication skills. The Product Manager will be responsible for leading meetings with multi-disciplinary teams, including IT, stakeholder, and vendor colleagues. This individual must manage the details of the product work, but be able to translate the details into meaning information for a variety of audiences. 

Teamwork 

The Product Manager must have a strong sense of accountability and expect the same from their team. This individual must cultivate effective partnerships across services lines and departments. In addition to creating a productive work atmosphere across HCA and HealthTrust departments, the Product Manager will need to manage and integrate vendor representation into the team environment. 

Vision 

This individual should have a strategic mindset and stay abreast of current technology trends. The Product Manager will be responsible for creating a product roadmap that provides value to HCA and the patient’s we serve. 

Judgement/Decision-making 

The Product Manager must be able to adapt to a rapidly changing environment and be able to act independently in day-to-day product/team decisions. This individual must also effectively understand the impact of decisions and know when to escalate or gain additional input from leadership. 

Requirements 

• 7+ years relevant work experience; management experience preferred 
• Bachelor’s degree preferred
• Occasional travel: may require travel from time-to-time, but not on a regular basis 
• In-office presence expected weekly (hybrid schedule) 

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Product Manager opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.