Product Manager-Customer Success & Support

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
As a senior product manager in the CommScope RUCKUS Services & Support team, you will be responsible for the product definition, and life cycle of the RUCKUS Services & Support offerings as required for target markets.
RUCKUS Services & Support enables CommScope Ruckus's solutions offerings and includes Professional Services, Education Services, Enterprise and Premium support, and Managed Services offerings. The PLM will define support & services strategy and drive the end to end offering development from service market requirements, definition, pricing to GTM strategy. The PLM should also have an Enterprise networking experience to help define the solutions required to be successful in various verticals including Education, Retail, MDU, Hospitality, and MSP use-cases.
The PLM will be highly cross-functional in nature, working closely with product PLM, Marketing, IT org, as well as field-facing interactions with Sales, SEs, Partners, and customers.
Above all, creativity, and ability to evaluate the right initiatives and seeing them through from concept to execution and delivery will be a key success factor for this role. Ruckus Wi-Fi and switching products are known for their innovations in performance and scale.
CommScope has world-class active and passive network components, as well as world-class products in the licensed spectrum. The Customer Support & Services are critical to building on that success and ensuring customer and partners have everything they need to realise the value of their solution and expand and renew with Ruckus!
Responsibilities:

• Contribute to NPI for all Ruckus Initiatives
• Work closely with cross-functional groups to collaborate on the roadmap and NPI readiness
• Present business results, roadmap and vision to the executive team as well as to sales leaderships regularly.
• Drive projects with market & competitive analysis
• Research customer requirements for potential new capabilities and offerings
• Leverage market research, competitive analysis and customer engagement
• Service definition utilizing product management skills and methodologies
• Work with product PLM to develop support and service offerings and pricing for New Product Introduction (NPI) releases including Support SKU's and pricing
• Develop pricing strategies and models across the portfolio that incentivises value exchange in the channels
• Present to leadership and other members of the organization on portfolio effectiveness
• Identify process gaps and develop business requirements to enable services delivery and implementation
• Creating and maintaining support collateral to reflect current portfolio state.
• Educate sales and customers on offering and positioning.

Required Qualifications :

• 10+ years of experience as a Product Manager networking space. MBA an advantage
• Previous product management experience
• Services offering development or portfolio management experience in the hi-tech industry
• Knowledge of technical support services and how they add value in the customer journey
• Experience with services & Support operational processes
• An ability to learn new concepts quickly.
• Expert communication and interpersonal skills.
• Expert collaboration and leadership skills.
• Expert presentation skills.

This position is not budgeted for immigration or re-location assistance.
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Our salary ranges consider various factors, including but not limited to benchmarking by independent third-party consultants, skills, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with outstanding experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $118,000- $150,000.00
What happens after you apply?
Learn how to prepare yourself for the next steps in our hiring process by visiting https://careers.commscope.com/how-we-hire.
Why CommScope ?
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.....come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope's accommodation process and EEO policy at https://jobs.commscope.com/eeo