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Form of workwho we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Digital Product Management team is a key part of the overall Global Digital, OMNI & Guest Support Team. This team will work to create a uniquely lululemon, truly differentiated and elevated online guest experience for Geography & Channel, working closely with partners in Technology, UX and Operations.
a day in the life: what you’ll do
- Identify and define features/opportunities that improves post purchase experiences such as enhanced tracking, Order confirmation, cancellations, streamline post purchase processes and guest communications.
- Assess the guest (customer) and business impact of post-purchase features.
- Participate in sizing sessions to estimate the effort required for features like automated order handling or personalized post-purchase communication for small to midsize projects.
- Use guest feedback and data-driven insights to determine the order of implementation for features that will enhance the post-purchase experience, such as improved order notifications or identify other revenue opportunities
- Draft detailed requirements for post-purchase features, ensuring clarity and alignment with business goals. Work independently with minimal support to define requirements for projects aimed at improving guest satisfaction and operational efficiency.
- Contribute to the prioritization and sequencing of post-purchase features.
- Understands the hierarchy of work and work products and can define Epics & User Stories
- Defines metrics for their work output within a defined measurement framework and can map these to KPIs / OKRs
- Can assess performance of work output and identify the need to adjust plans and replan work for small to midsize products or projects
- Inputs into & documents cross functional communications materials
- Develop and input into the product roadmap for post-purchase initiatives.
- Leads agile ceremonies & meetings
- 3-5+ years of digital product management experience with an emphasis on delivering guest-facing applications or customer service applications. Up to 2 years of relevant experience will be considered in lieu of product management experience.
- Minimum BA / BS degree from a four-year accredited university (advanced degree preferred)
- Experience with digital technologies and post purchase processes
- Preference for candidates who have experience working on products with end users outside North America, on an Agile Scrum team
- Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)
- Exceptional written and verbal communication skills
- Demonstrated experience in developing and delivering executive level presentations.
- Ability to drive results independently but thrives in collaborative environments
- Has a deep desire to learn and improve by seeking, accepting, and acting on productive feedback
- Desire and ability to learn quickly and work in an agile environment
- Demonstrated leadership; mentorship, visionary, clarity of purpose, motivated, relentless execution
- Experience leading product teams with diverse range of skill sets, locations and direct and in-direct reporting relationships
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $117,500-$154,200 USD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
This role is classified as [Hybrid] under our SSC Workplace Policy:
Hybrid
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.
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