AddressJob Overview
Full Service is the premium service offering within TurboTax. It is a transformative experience that reimagines how an expert prepares and files taxes for a customer virtually, and gets their taxes done with complete confidence and max refund guaranteed. Customers love this offering - we are making a significant investment to grow it quickly and disrupt the market.
Your Role
As a Product Manager 2 for a 2-sided service offering, you need to gain comprehensive understanding of how people, processes and technology interact and connect with one another. You will be a part of a cross functional team to identify customer needs and pain points, create the transformative service experience and translate them into actionable development plans - create concepts, prototype solutions, measure, iterate and manage end of end feature roll out and analysis, efficiently scale with speed and high quality.
Our Culture
Get ready to grow – you’ll be challenged to think bolder, move faster, and have a bigger impact on this transformative offering. You’ll develop deep partnerships with an amazing group of collaborative and creative designers, marketing and Product Managers, engineers, tax experts, analysts and operators dedicated to our mission, which will make everyday a rich and fun learning experience. We are missionaries, not mercenaries, dedicated to our goal of transforming the tax prep industry.
