Product And Service Contract Specialist

Position Type:
Support Staff/Project Specialist I
Date Posted:
3/14/2024
Location:
Education Service Center Region 13 - 104
District:
Education Service Center Region 13 - websiteReports To: Project Coordinator: Product Development
Salary: This is a full-time 12-month position at 232 days with an annual minimum starting salary of $47,486.
Primary Purpose:
To create, manage, and track annual Service Contracts and strategic product/service placement that ensures new client acquisition and retention of existing clients.
Required Qualifications:

• Bachelor's degree in business, sales, marketing, a related area of study, or commensurate work experience related to the role.
• Proven ability to provide excellent customer service, including online, phone, and in-person support.
• Previous experience with contract creation and/or management.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Exceptional organizational skills and attention to detail.

Preferred Qualifications:

• High skill level in Microsoft Office suite, especially Microsoft Excel.
• Proficiency in CRM and contract management software.
• Deep experience in developing, securing, and maintaining yearlong contracts, service agreements, and/or renewals.
• Knowledge and/or experience in Texas K-12 public and/or charter institutions.

Key Responsibilities:

• Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public.
• Draft, finalize, distribute, and maintain Service Contracts in line with established objectives and client requirements, including aiding in the contract invoicing process.
• Ensure that all contracts are compliant with legal and organizational standards and requirements.
• Document service specifications, design processes, and ongoing maintenance schedules.
• Collaborate with internal teams to define Service Contract specifications rooted in educational trends, client feedback, and ease of client use.
• Work collaboratively with ESC Region 13's Business Office to improve efficiency of Service Contract workflow.
• Propose and implement strategies to enhance the appeal and competitiveness of Service Contracts, including cross-collaboration with products and additional services aligned to client needs.
• Identify potential clients for yearlong Service Contracts, using CRM systems and school/district performance data.
• Maintain strong relationships with existing clients to ensure contract renewals and referrals.
• Address and resolve any issues or concerns clients may have regarding contracts.
• Implement and maintain an organized tracking system for all active and prospective contracts.
• Provide regular reports on contract statuses, renewals, terminations, and revenue projections.
• Analyze contract performance data to identify areas for improvement and growth.

Supervisory Responsibilities: N/A
Budget Responsibilities: N/A
Working Conditions:

• Communicates effectively (verbal and written)
• Follows policies and procedures.
• Maintains emotional control.
• Some projects may require extended working hours.
• Lifting and carrying 0-20 pounds.
• Maintain an appropriate and professional appearance to internal and external clients.

Equipment Used:

• Laptop
• General office equipment

Benefits:

• Generous contribution to medical benefits
• Twelve vacation days per year
• Ten leave days per year
• Four telecommute days per month
• Discounted wellness offerings
• Form more information browse the Benefits Booklet

The above statements are intended to describe the general purpose and responsibilities assigned to this job and are not intended to represent an exhaustive list of all responsibilities, duties and skills that may be required.