Produce Lead

Position Summary:
Backup the department manager and successfully oversee the department in the manager’s absence, mastering the
Standard Operating Procedures (SOP’s) including merchandising, order guides, scheduling, contribution to profit,
people development and customer service. Demonstrate the company’s core values of respect, honesty, integrity,
diversity, inclusion and safety.

Essential Job Functions:

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to the standard operating procedures (SOPs).
• Operate equipment (e.g., knives, pallet jack, forklift, flatbed, box cutter and pricing gun) according to company

guidelines.

• Walk the sales floor to ensure customers are receiving an outstanding shopping experience.
• Ensure the backrooms are in order according to SOP’s.
• Provide the final nightly check out to the manager on duty.
• Ensure all receiving procedures are adhered to appropriately and that all price changes and in-store transfers

occur in a timely fashion when the department manager is absent.

• Ensure all products are culled daily and that unsellable product on the sales floor is removed and disposed of.
• Ensure proper cold chain procedures are adhered to at all times, including delivery to the store, storage,

stocking, and holding on the sales floor.

• Follow all merchandising guidelines, including display models, signage and product packaging.
• Perform stocking duties, ensure correct placement of stock and refill displays.
• Perform cutting, wrapping and preparation of greens and fruit baskets.
• Follow all company and department policies and SOPs.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs

according to company, local, state, and federal health code regulations; identify unsafe conditions and notify
store management.

• Maintain ability to work all shifts and flexibility to relocate to another store location.
• Physical demands include, but are not limited to, frequently walking, standing, turning, kneeling, reaching,

squatting, stooping/bending, lifting and carrying objects 5 to 80 lbs. and pushing/pulling objects 200 to 2,000
lbs.; occasionally crawl, climb ladders and walk on uneven ground.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:
Some of the Leadership Behaviors needed to successfully perform this position are:

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in

mind, exceeds customers’ expectations, gains customers’ trust and respect.

• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to

others, engages people and helps them understand change, provides and seeks feedback, articulates clearly,
actively listens.

• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds

self and others accountable, involves others to accomplish individual and team goals.

• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious

balance between work and personal life, takes personal responsibility for own development, role models
leadership qualities such as motivation, inspiration, passion and trust.

• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be

their best, values and manages diversity, provides candid and constructive feedback.

• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas,

champions and implements process improvements, gathers the ideas of others, demonstrates good judgment
about which ideas will work.

• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews

progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action,

stays focused on the most important priorities, has the ability to visualize and plan for the future, understands
the industry and marketplace.

• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety

standards.

Minimum Position Qualifications/Education:

• High school diploma/GED, 1+ years’ retail experience or equivalent combination of education and experience
• Effective leadership, interpersonal, communication and customer service skills
• Friendly, approachable and outgoing demeanor/team player
• Good math skills; ability to compute rate, ratio and percent
• Sound judgement/decision making skills
• Ability to read/interpret documents

Job Type: Full-time

Pay: $17.65 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Retail management: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• South Lyon, MI 48178: Relocate before starting work (Required)

Work Location: In person