Procurement Specialist

Cross Link Consulting of North Augusta, SC is eager to welcome a part-time Procurement Specialist to join our dedicated team. In this role, you will earn a competitive salary ranging from $18-$20/hour, dependent on experience. We also offer a great company culture with excellent perks including healthcare benefits, flexible hours, independence, and training and continuing education. Our community needs humble, grateful, caring stewards who are driven to serve others. If you embody these values and are driven to help people with their technology challenges, then read on!

ABOUT CROSS LINK

At Cross Link Consulting, we don't fix computers, we serve people! We are a Managed Services Provider (MSP) offering Information Technology support services, software support, cloud solutions, and cybersecurity services to small and medium businesses in the Augusta area. It didn't happen overnight, but we've developed an approach to out-sourced IT and cybersecurity that brings exponential benefit and value to our partners. We strive to delight our clients and view each interaction as an opportunity to make them feel loved. At Cross Link we strive to focus on people's natural talent and calling as reasons to be a consultant in this field. We believe that our success is due to our employees assisting our clients with their IT needs not just because it's their job but because they yearn to help! We bring passion to the job that is often lacking or short-lived with in-house information technology employees. This is why we offer our employees a supportive company culture with competitive compensation and great perks.

A DAY IN THE LIFE AS A PROCUREMENT SPECIALIST

As a Procurement Specialist at Cross Link, you will play a crucial role in ensuring our customers achieve their business objectives by ordering/purchasing the required equipment. Your background and familiarization with Information Technology will give you applicable skills to research and recommend the best solutions for both Cross Link and its customers. Each day brings new opportunities to build and nurture relationships with business leaders, ensuring they derive maximum value from our offerings. You will work with Cross Link Customer Success Managers and technicians to meet the technology and cybersecurity equipment needs for both Cross Link and its customers in line with our innovative solutions and customer care!

This is a part-time position that allows you to use your skills in research and purchasing in order to empower product adoption, engagement, and growth, while also helping our customers manage their technology goals in partnership with Cross Link. You must be adaptable, quick to sense client needs, and collaborate with our operations team to strategically meet the challenge..

Your primary duties will include:

• Ordering/purchasing required equipment for Crosslink & clients
• Serve as a technology advisor
• Track and receive all ordered equipment
• Inventory control and management
• Help with customer equipment needs, creating quotes and purchasing when approved
• Collaborate with various internal teams to drive customer success
• Create performance reports and lifecycle plans to help client decision making
• Maintain detailed documentation of client interactions and resolutions

REQUIREMENTS

• A Serving Mindset
• Humility and a desire for the team to succeed
• Passion to work hard and seek additional responsibility
• Good judgement and intuition
• Acute attention to detail
• Clear Background Check

PREFERENCES (Don't be scared, these are just preferences!)

• Experience in a Customer Service role
• Technical background or understanding of IT and Cybersecurity services
• Strong communication and relationship-building skills

Are you ready to take on a role that requires a serving attitude, excellent communication skills, and a passion for driving customer success? Do you have the empathy to understand client needs, provide exceptional service, and contribute to the growth of both our clients and our team? If this sounds like you, Cross Link is the perfect place to build your career.

WORK SCHEDULE

This position operates Monday/Wednesday/ Friday, 8 am to 5 pm, with potential for extended hours during peak periods. As we value mentorship and personal development, this is not a remote or work-from-home position.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Customer Success Manager position, please fill out our initial 10-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!