Processing Specialist

Job Description

The University of Indianapolis is seeking a positive and detail-oriented Processing Specialist to support the Office of Financial Aid. This is a full-time, non-exempt staff position. The Processing Specialist plays a critical role in helping students access financial aid at the University. The position works closely with other members of the financial aid team on the administration of federal and private loan programs, athletic aid, and other special award programs. In addition, the Processing Specialist provides customer service to current and prospective students as well as counseling to students and parents regarding application procedures for numerous financial aid programs.

Company Description

Thank you for your interest in the University of Indianapolis! The University is a private, liberal arts university located on 65 acres just minutes from downtown Indianapolis. With more than 700 faculty and staff, it is a place where you can become part of a close-knit campus community that emphasizes the importance of community partnerships in the future growth of the University.
UIndy’s mission is to prepare its graduates for effective, responsible, and articulate membership in the complex societies in which they live and serve and for excellence and leadership in their personal and professional lives. The motto of "Education for Service" provides the foundation for our work to better our communities, both near and far.
As University employees, we know the work we do is important to our students and our communities. To accomplish our mission, we welcome talented, civic-minded, and diverse individuals from all career levels to help maintain our high standards of excellence and quality. If you want to join our dynamic environment and experience hard work, creativity, and teamwork, we welcome your application!
The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Tuition Discount
• Retirement Savings Plan - 403B
• Paid Vacation and Sick Time Accruals
• Paid Holiday time and additional University days off
• Employee Discounts & Services
• Free Parking
• Onsite Health & Wellness Center

For more information about the benefits of being a staff member at UIndy, visit our Benefits site.

Responsibilities- Processing Specialist

• Provide general programmatic oversight for federal, private and alternative loan programs, including management of electronic transmission of loan application data and monitoring of loan processing status
• Assist in the administration of athletic aid at the University and the counseling of student-athletes on interaction of athletic support and other aid
• Support other members of the Office of Financial Aid with financial aid package evaluations, award adjustments, and other routine procedures, as needed, to ensure accurate and compliant system processing and aid awarding
• Provide outstanding customer service while counseling students and families on the eligibility criteria and application procedures for federal, stat, university, and outside financial aid programs
• Use problem solving abilities to identify and resolve issues with processing or disbursement of financial aid awards
• Demonstrate respectful, ethical, responsible behavior and abide by the University's policies, procedures, and rules in performing employee responsibilities as detailed in employee handbooks and policies
• Other duties, including special projects, as required or assigned

Qualifications- Processing Specialist

• At least two years of customer service or office support required
  • Financial aid or other school experience preferred
• High school diploma or equivalent required