Address
Form of workAbout this role:
Wells Fargo is seeking a Priority Support L3 who covers jobs responsible for direction and support for computer-based information and communication systems, including technical, programming and development, network communications, and systems analysis.
In this role, you will:
Required Qualifications, US:
Desired Qualifications:
Pay Range
$111,100.00 - $197,500.00 Annual
Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo is seeking a Priority Support L3 who covers jobs responsible for direction and support for computer-based information and communication systems, including technical, programming and development, network communications, and systems analysis.
In this role, you will:
- A contributing member of Wells Fargo L3 Priority Support Team, the top escalation points for Network Operations.
- Troubleshoot complex issues escalated to Network Operations for Wells Fargo Bank
- Participate in Major Incident Management conference calls and associated bridge-lines.
- Provide written feedback to management/root cause teams on escalated issues.
- Work issues escalated to L3 Support (Priority Support)
- Work on incidents in accordance with Integrated Operations Management Incident Process configuring of network devices (on back of break fix)
- Mentor / Train L1-3 Engineers
- Open Change controls and emergency break-fix Change Records as required.
- Engage, escalate, collaborate with Technology Vendors (TAC and HTTS) for Support and RFO's.
- Deploy Sniffer/ Infinistream capture, configure associated Routers and Switches and be able to read packet captures.
- Troubleshoot issues related to Routing/Switching/Firewalls/Load Balancers/Proxy appliances.
- Work with vendors / vendor escalations (on complex issues)
- Functionally aligned to the manager and work closely
- Participate in Engineering projects providing Operational input.
- Participate in weekly On-Call rotation.
- Be available for after hours and weekend emergency escalations.
Required Qualifications, US:
- Experience in Network Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Must have the ability to remain calm, composed and patient when working in high stress, high pressure situations which can have Sr. Level visibility.
- Able to collaborate with others, lead/guide trouble shooting when needed.
- Must be able to work as a member of a Team.
- Must be a self-starter, able to work independently or with a group of people and demonstrate initiative.
- Desire to continue to grow your technical knowledge and eager to adapt to new technologies.
Desired Qualifications:
- 6+ years of network support experience in NOC Operations or similar environment.
- Excellent understanding on Routing & Switching concepts (RIP / OSPF / BGP)
- Ability to quickly analyze and troubleshoot data and voice network outages. Resolve Large admin/Enterprise issues for the bank.
- Extensive hands on experience in all Cisco Routers / Switches / Wireless devices; Cisco / Aruba, Palo Alto and Checkpoint Firewalls, F5 Load Balancers, AVI Load Balancers, IP subnetting, Layer 2-4 stack understanding, VoIP, QoS, MPLS, SDWAN, VXLAN, SNI
- Experience on Arista hardware is a plus.
- Excellent Customer Service Skills and communication skills.
- Ansible knowledge is a plus.
Pay Range
$111,100.00 - $197,500.00 Annual
Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
- 401(k) Plan
- Paid Time Off
- Parental Leave
- Critical Caregiving Leave
- Discounts and Savings
- Health Benefits
- Commuter Benefits
- Tuition Reimbursement
- Scholarships for dependent children
- Adoption Reimbursement
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
