Printer Service Technician

TITLE: COPY AND PRINT SERVICE SPECIALIST

Summary:

Provide Copy and Print fleet operation functions in one or all the following areas:

• Proactive monitoring of mfd’s/copiers and printers for service and toner alerts.
• Performs monthly meter reading activities.
• Reports directly to the Service Delivery Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration

Responsibilities:

• Collect meter reads on copiers and printing devices, may include automated meter reads as well as manual meter reads
• Monitors copy and printer machines.
• Ensures copiers and printers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• May perform some repair services on customer copier/multifunction (MFD) and printer equipment.
• Maintains records for management reports and inventories of supplies needed.
• Maintains daily performance logs.
• Travel between customer’s buildings.
• Answers customer questions regarding status of service and/or other customer requests.
• Ensures upkeep of convenience copier and printer areas by keeping neat and well stocked.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Performs other duties as assigned.

Requirements:

• Requires high school diploma, GED or 1 –2 years of experience or equivalent experience in a related field.
• Some related industry experience is preferred.
• Requires valid driver’s license and minimum levels of auto insurance coverage per RMC policy.
• Working knowledge of copier, printer and other related equipment and repair is preferred.
• Ability to read and comprehend written technical information in the form of manuals, parts books, and related publications.