Service Technician - Office Copy Systems And Printers

Service Technician Job Description

Dataflow Business Systems Inc., is looking for a motivated Filed Service Technician to bring their copier/printer service experience to assist our customers. In this role, the Field Service Copier Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

Job Duties:

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Troubleshoot and fix copiers/printers for an assigned geographic area of customers
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Complete all administrative aspects of the job on time and error free
• Provide accurate feedback with call close information, part usage reporting, and customer meter readings
• Notify management of possible upgrade opportunities within the customers serviced.

Job Qualifications:

• Mechanical and electrical aptitude and demonstrated skills
• Knowledge of basic networking
• 2+ years experience in maintaining and repair of office equipment required (HP Printer, Lexmark, Ricoh, and Kyocera experience is a plus)
• Possess excellent customer service and communication skills

• High School Diploma required, or GED. Electronics or Computer Associates Degree preferred
• Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
• Must be at least 21 years of age, with a valid driver's license, and have a reliable vehicle with a clean driving record

Salary: Depending on experience and certifications. Salary, Company Car and 401K plan will be part of our compensation plan. Health Insurance available under the company plan.