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IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Principal IT Change Management Specialist opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.
BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
We are seeking a Principal IT Change Management Specialist for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and QualificationsJOB SUMMARY
The Principal IT Change Management Specialist is a subject matter expert on HCA’s Enterprise Application Portfolio Management (APM) Process. As the senior team member, they are responsible for working with leaders to ensure each application request meets governance direction and complies with multiple department requirements. In addition, the role identifies, articulates, and drives change/completion of identified needs to be submitted to the APM process, tools, governance and Steering Committee for enhancements, change requests and optimization. This role requires strong communication skills and a high level of situational confidence. The role must display executive presence, confidence, and critical thinking for APM transformation. The role develops a trusted advisor relationship with key stakeholders including business leadership, ITG leaders, and other department professionals.
Duties Include:
• Responsible for participating and advising on the process workflow for the enterprise.
o Responsible for working with the process engineer and Service Management Organization (SMO) on all activities necessary to support the APM process and its various stages of the lifecycle of an application.
o Responsible to assist and lead the adoption, training, communication and education of the APM process.
o Assists with, completes, and maintains process maps by streamlining workflows.
o Completes requirements and ensures technology supports process flow optimally.
o Leverages lean six sigma and industry best practices when developing ideal processes, assessing existing processes for optimization.
o Consults with Departments and Divisions on specific needs to offer proposed solutions, and implements appropriately.
o Leads and support User Review Groups, as assigned.
o Assists with the selection, implementation, Change Management, integrations, and upgrade of tools selected by the APM Team and has product ownership.
• Leads the technology decision and roadmap for New Application Requests, Onboarding, Lifecycle and Decommissioning phases of the APM process as directed.
• Leads the review of application inventory and peer review meetings as assigned.
• Maintains interim state and future state workflows throughout process evolution by running the process.
o Responsible for evaluating all incoming requests, ensuring triage is completed, and hosting/leading technical assessment meetings.
o Responsible for reviewing application intake ensuring information accuracy and working with submitters and improvements.
o Helps gather any needed data from ServiceCentral to ensure the APM process can proceed.
o Responsible for communication during the intake process.
o As a subject matter expert on the APM process, will make sure all requirements are met during each phase of the intake.
o Help identify and remove any obstacles for the APM Navigation Team. Escalate issues as necessary.
o Develop education to train the APM Process community through knowledge articles and HealthStream presentations.
• Gathers and submits requirements to the data analytics team for development of reports and dashboards.
o Ensures KPIs/SLAs are implemented and measured.
o Holds Enterprise accountable for following defined processes to ensure effectiveness and compliance, and escalates when variances are identified.
• Supports audit-related inquiries.
• Develop and distribute Executive Enterprise status reporting.
• Establishes and maintains strong relationships with ITG leadership, Capability Owners, Business Owners, Enterprise Architecture, Project Management, Information Protection, Finance & Administration, and vendors to mature the application portfolio management content.
o Communicates with end users and other stakeholders through multiple channels.
o Develops training for user communities of TPA/APM.
• Leads and mentors other team members on the Navigator role, processes and recommendations.
• All other duties as assigned.
GENERAL RESPONSIBILITIES
• Proven leadership experience in a fast-paced environment
• Strong knowledge of the IT service management industry
• Strong knowledge of Information Protection Cyber Risk Management
• Provides organizational, communication, business analysis, project management, and problem solving skills
• Champions Lean Six Sigma and iProcess best practices.
• Continually seeks to improve technical, consulting, and professional skills by attending classes and keeping up-to-date on industry standards.
• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
• Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a succinct, cooperative and effective manner, in a variety of media and formats
• Demonstrates conflict management and negotiation skills to consistently achieve “win-win” results
• High energy, ambitious self-starter with an aptitude for learning and customer focus
• Mission driven and Healthcare Inspired
EDUCATION
Bachelor’s degree preferred
EXPERIENCE
Must have 7+ years of relevant experience required
OTHER/SPECIAL QUALIFICATIONS
• Strong knowledge of Service Now; Application Portfolio Management, preferred
• Strong knowledge of Lean Six Sigma concepts
• Strong knowledge of project management methodology and deliverables
• Strong knowledge of use case analysis and workflow design
• ITIL Certifications, preferred
• Experience with budgeting and planning
• Proficient knowledge of Microsoft Office product suite
PHYSICAL DEMANDS/WORKING CONDITIONS
• Long periods of sitting at a computer
• Approximately 5% travel or less
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive
If you find this opportunity compelling, we encourage you to apply for our Principal IT Change Management Specialist opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
