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Form of workAs one of Premium's Paint Customer Service Associates, your sales/Customer Service efforts will connect shoppers with the paint and DIY products they need. Paint Customer Service Associates are the go-to paint experts for shoppers and store associates, actively assisting shoppers and training the retailer's store associates to provide best-in-class Customer Service in the paint department.
What's in it for you?
Competitive hourly base pay, plus bonus opportunity based on sales lift.
Freedom to use your authentic selling style and creative DIY approach and ideas.
Exciting opportunities for career advancement in sales, Customer Service, and leadership.
A culture of excellence, with a team invested in mentorship.
What will you do?
Welcoming and engaging with customers as they enter the store.
Assessing customers' needs and suggesting solutions to their problems.
Setting and attaining sales goals.
Help customers choose paint products and DIY tools appropriate for their project.
Ensure customers are educated and consulted on the products best suited for their needs.
Recommend appropriate paint color, sheen, and quantity specific to customer's project.
Once paint is selected, provide on-site mixing for customer if not pre-mixed.
Recommend appropriate paint tools for the customer's needs including trim paint, ceiling paint, and add-ons (brushes, rollers, etc.).
Train Associates on tinting process, mixing equipment usage, and finding the right paint.
Conduct in-aisle demos to drive customer engagement.
Perform periodic equipment audits to determine proper functionality.
Work diligently to foster a good relationship with store associates.
Giving customers advice about sales and promotions.
Using upselling techniques to increase store sales.
Time management skills to organize daily planning and monthly activities.
Customer service skills, including problem solving and handling customer inquiries.
How will you succeed?
Displaying a high-energy personality and natural ability to start conversations with shoppers.
Demonstrating resilience and resourcefulness with intercepting shoppers in a high-traffic environment.
Living up to the name Premium by providing fantastic service and displaying integrity.
Being able to stand/move around for 6 hours shift.
Maintaining flexibility to work during peak times including weekends, evenings, and some holidays.Contact and data management experience - Daily input in CRM required
Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer
To Apply: please send resumes to: USRecruiting@mosaic.com
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