Pre-Arrival Representative (Call Center)

Are you interested in growing your customer service experience? Do you have experience taking inbound and making outbound calls? Join our team and you will play a unique and important role in our mission to make Life Changing Medicine happen. UPMC has full-time opportunities available for their Pre-Arrival Representative role. In this role, you will be responsible for obtaining insurance verification of a patient’s benefits. The Pre-Arrival Representative role is based at the Quantum One building in the South Side of Pittsburgh with the opportunity to work from home after a few months of training. Typical schedules are Monday through Friday during daylight hours. The ideal candidate will have had Call Center, billing, or insurance experience.

If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!

Responsibilities:

• Verify insurance benefits with the insurance company or other agency for all admissions, outpatient & surgical procedures.

• Provide financial education to patients and families on insurance matters, outside resources, patient’s financial liability and the hospital-billing process to ensure that patient’s financial commitment to the institution is arranged for the patient prior to arrival for services.

• Refer self-pay and other accounts to financial counseling as appropriate.

• Collect monies, and post payments via NUPAY when applicable.

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC?

We don’t just take care of patients — we take care of our team, too. And we have the data to prove it. In addition to the benefits you’d expect from an industry leader, you can expect:

• AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers. And 2020 Corporate Equality Index.
• A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
• Competitive pay
• Tuition reimbursement
• Opportunities to grow in your career at UPMC
• Opportunity to work from home after training – Training will be onsite in Pittsburgh, PA and could last up to a few months.

• High school graduate or equivalent.
• One year of general customer service experience required.
• Call center, billing, or insurance experience preferred.

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