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Form of workAbout us:
Hughston Clinic Orthopaedics has an exciting opportunity to join our family as a Practice Administrator for our Middle TN locations.
At Hughston Clinic Orthopaedics, we put patients first. For over 70 years, Hughston has remained committed to providing high quality patient care. We have several locations in Nashville and the surrounding cities in Middle Tennessee.
Our mission is to provide world-class service for all our patients. We strive to be the best provider in orthopedic care, and continue to support and encourage our patients to resume a more active lifestyle. We are looking for candidates who put the needs of patients above all else, are ethical and honest, treat everyone with dignity and courtesy, and do the right things in the right way.
Hughston offers competitive pay plus comprehensive benefits, including Medical, Dental, Vision, Paid Time Off, Holiday Pay and more. Our 401(k) plan provides a company safe harbor contribution to help you get started in saving for your retirement.
Position Goal:
Responsible to oversee effective daily operation of Hughston Clinic Orthopaedics.
Position Responsibilities:
Report directly to the COO and oversee all clinic operations to include daily deposit procedures, PMD, clinic and surgical charges, physician rent, and precertification.
Provide supervision and mentorship to assigned staff (e.g.: Office Managers, Team Leads, Preceptors).
Assist with the opening of new HCO satellite clinics (designated offices).
Conduct and document Monthly Meetings with all leadership staff.
Ensure proper onboarding and training for all new hires.
Oversee daily office operations to include weekly Athena schedule review and ensure process efficiency.
Manage the OSHA safety program within HCO, ensuring monthly compliance.
Track productivity of employees, oversee monthly key performance indicators for designated locations, and regularly evaluate current workflows/processes. Implement strategies for improvement.
Manage and oversee clinic policies and procedures, ensuring compliance at all locations.
Address patient discrepancies and doctor complaints, responding to all complaints verbal and written.
Investigate any clinic issues and provide resolution as necessary.
Responsible for interviewing and selection procedures of assigned team.
Conduct annual evaluations and assessments.
Implement and assist with any new or changed guidelines for the clinic operation.
Meet with administration to review operational issues and discuss strategic plans. Maintain strictest confidentiality.
Experience:
Required:
Three years of healthcare management, related experience
Preferred:
Five years of healthcare management experience
Education:
Required:
Bachelors degree in health/business administration or related field. Associate's Degree with two years of progressive clinical experience in healthcare setting may be accepted in lieu of Bachelors.
Special Qualifications:
Required:
Possesses strong written and verbal communication skills.
Demonstrates the ability to multi-task and exercise sound professional judgement in daily duties.
Exhibits exceptional customer service and problem-solving abilities.
Familiarity with office management techniques and best practices.
Proficient in computer systems and applications (e.g.; Microsoft Office Suite).
Capable of marking effective and independent operational decisions.
Must have a valid drivers license and a satisfactory Motor Vehicle Record (MVR).
Travel is required.
The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
